Bokksu Snack BoxBokksu Snack Box is a premium Japanese snack and tea subscription box service that takes you on a gourmet journey through Japan. Our mission is to create global empathy through authentic storytelling and commerce, which is why we directly partner with local producers in Japan to source artisanal snacks and teas only found in Japan and curate them around fun themes to bring you cultural discoveries. Subscribe today at bokksu.com to begin your gourmet journey through Japan!
Bokksu Snack Box (bokksu.com) has 739 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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739 approved reviews, newest moderated first
spiegel.assaf
The content of the box is not the problem. The lousy customer service is. Everything is fine unless you need them, and then the policy is "the costumer is always wrong, we don't care". Happened twice to me so far, beware.
Clarissa
Love my boxes!!!
Jennifer I.
I love Bokksu. The variety and quality of the snacks are wonderful. My dream is to travel and be a foodie. Until then, Bokksu is my go to snack box. Each box tells a story with the snacks and the booklet they include. My son bought me the most recent 3 month subscription for my birthday and then he usually does it again for Mother’s Day. It’s the gift that keeps on giving. Absolutely love it!
Brittany M.
I loved my Bokksu box, but this company tricked me into a subscription and I am quite disappointed. As a full time college student who works 2 jobs to make ends meet, it upsets me that it was so hard to even access my account, much less cancel the subscription. Once again, great box, but very disappointed in the customer service.
Response from Bokksu Snack BoxJan 28, 2020
I'm sorry to hear you had difficulty managing your subscription. We try to make it clear at every step of the process that subscription products automatically renew by including it in the product description before purchase, the order confirmation and subscription activation emails. We will definitely take your feedback into account and look into ways to make our subscription management more clear.
Heleina
I love it.. hope more different kind of varieties.. snacks and drinks.. loves everything!
shawn M.
The snacks were way better than any of the other subscription boxes I tried. When the box renewed and I had tried to cancel, the company refunded me and said I could keep the box as a courtesy, which was SO kind. I couldn't afford to pay for another box. Their customer service is awesome and responsive. Much more than other companies. Their box came extremely quickly, and I was able to track it the whole way. Just a great company.
Nins
I enjoyed the December box so much. We received a lot of products that tasted completely different from one another: there were some that were sweet, others were spicy, others salty... I liked most of them and I'll be ordering another box in the future for sure.
David M.
Japan has the best packaged snacks in the world, and Bokksu is a great way to get some of them to enjoy at home every month. It is an excellent service - snack selection, packaging, delivery and the brochure that comes with each box are all top-notch. We love our Bokksu!