Bob Mills FurnitureReviews of bobmillsfurniture.com

Very helpful. Great selection. Will recommend.

They were on time. They were personable. They moved the rug to see different views.

Awesome experience at the local store. My sales person was very attentive.

The sales and delivery people were great! I bought a pub height dining room table. A standard height base was on the truck for delivery, on a Saturday. The delivery guys handled the entire situation. The correct base was delivered the following Monday - not a normal delivery day. Such a quick resolution! The only complaint was the call center. A delivery date for the correct base was set up. But the base was then located locally and delivered prior to the scheduled date. I never was able to actually speak with someone in the call center to cancel the scheduled delivery. The hold time was rediculous. There was significant frustration involved with getting the delivery appointment cancelled, which I feel should have been cancelled without my involvement but I kept getting contacted to confirm the delivery time and date. Luckily, all worked out well with minimal delay due to the local people handling the situation.

It was the worst customer service, I did the bob mills sleep spa and the bed they match me and my wife with was the worse bed I ever slept on. I dont have back problems and I started having them after sleeping on the bed only after 5 nights. They changed the bed for a more expensive bed and still had back problems after even after sleeping on the bed 1 month to "let my body adjust to the bed" as the sale person advised. I called the store and they told me sorry we only do a one time exchange, so I called the main office and asked to speak to a supervisor over the store managers and they told me there was not one. I asked who was over the store managers and they told me no one, so I ask if the CEO was and they told me yes so I asked to speak with the CEO and they told me no. So now I have a 5200.00 bed in the guest bedroom because I can not sleep on the bed. I love paying for thing I can not use.

sales experience was great , delivery experience was a nightmare

Great knowledgeable salesman no pressure amazing delivery.

There is a problem with getting all your furniture together upon the initial delivery. On two occasions I have failed to get all my furniture upon the initial delivery, each time I've had to have a second delivery.