Bob Mills FurnitureReviews of bobmillsfurniture.com

Sadly, We had a HORRIBLE experience with a chair that was bought from Bob Mills. Had issues with the chair before the warranty expired took Bob Mills about 4 months to get parts at that point I was assured that if there were any more issues with the chair I would not have a problem needless to say 6 month later same electrical issues with the chair and I was told that this was no longer Bob Mills problem it was the warranty company. So long story short once your year warranty is out Bob Mills no longer will take care of any issues you may have with your purchase. Hmmmmmm I have major issue with this I did not purchase the chair from the extended warranty company I purchased the chair from Bob Mills Furniture Store.

Great selection of quality furniture and found a spectacular deal on a bedroom set after striking out at several other stores. However they provided some of the worst customer service I’ve ever experienced. I opted to skip the delivery fee and pick up the furniture myself. After it was delivered, the warehouse guys discovered one piece was damaged because the box had a hole in it. No issue. However, after speaking with the manager they refused to fix their mistake. Despite having one other set of the same furniture, they refused to provide the new nightstand. Instead I had to either settle for a floor model or go with two new bachelors chests which were less desirable than the nightstands. I opted for the two *new, unboxed* bachelors chest and was relatively satisfied. After arriving home and unboxing, I discovered one of the bachelors chests also had a broken leg. They were quick to provide a new one, however they refused to deliver and rectify their fault. I had to box up the broken one, and drive across the city (50 miles round trip) to pick up the new one. They had 3 in stock, and the warehouse guys opened all 3, only one of which was in good condition. Overall relatively satisfied, but word of advice: ensure there is plenty of replacements when a piece is inevitably damaged. Extremely dissatisfied with such a large company’s customer service and willingness to fix their mistake. Especially with such a large purchase. Will not be purchasing from Bob Mills and I urge exercising caution unless you find the right circumstances.

I purchased a power recliner back in mid February 2023. In late July, the back of the chair popped and you could tell something had broken. We called Bob Mills (OKC) for repair. I was totally satisfied with the service/repair side of Bob Mills. The issue I have is the quality assurance of the company. When the tech came to diagnose the problem, it was clear that the back of the chair was broken either in the warehouse or during the delivery process after purchase. The area of damage had been slipshod repaired with a small medal piece and 2 wood screws. It should never have left the store or been delivered to the customer in that condition. I paid $2600 for what I thought was a new chair and got a broken one from the get-go. I requested on two occasions to speak to the general manager about it but never got a return call after leaving voice-mails. This will be the last time I buy anything from Bob Mills.

So....back at the very end of April, we decided that it was finally time to replace our well-worn, yet very comfy, leather sectional. Although it had 3 of the pieces that were recliners, they were manual recliners and we wanted/needed power recliners (we're getting old, ya' know :-) We shopped online for another used one for several months but couldn't really find what we wanted/needed. We visited some of the local furniture stores and did find a sectional that we liked at Ashley Furniture. Before pulling the trigger on it, though, we decided to go up to Bob Mills in Temple as we have purchased very nice furniture from them in the past (bed, dining set, previous couch and recliner). We've spent A LOT of money with them! Anyway, we found a sectional that we really liked at the store and decided to get it. It's called "Poppy" and, when sitting on it in the store, we found it to be very comfortable with wide seats/footrests (we have 5 Basset Hounds that ALL have to be on top of us when we're on the couch, so size REALLY does matter). It provided good lumbar support and had smooth power reclining. With a special that they had going on, we also got the matching, separate, recliner for a discounted price (also very comfortable, in the store). It was all delivered about a week later and looked beautiful in the living room. As soon as we sat down on it, though, we weren't very comfortable. The seats were much firmer and less spacious feeling than the one that we sat on in the store. We assumed that it was because it was brand new leather and would soften/get more comfortable over time. One important thing to mention is that, because it was so firm, we couldn't "sink into" it as much as the one in the store, so we felt like we were pushed forward in the seats which also made the footrests less comfortable as, now, our feet hung over the ends. We tried to love the set for just shy of 6 weeks. When we realized that the set we got just wasn't comfortable or working for what we originally purchased it to do, we contacted our salesman to see if it would be possible to exchange it for something else. We weren't looking to return it and get a full refund and go somewhere else. We actually found a different sectional that would better suit our needs (also at Bob Mills). It was more expensive (so we'd be spending more money). We weren't asking for or expecting a full refund, as we were willing to work with them to get something that would work better for us. We also have the means to be able to return the furniture to the store, so they wouldn't even need to send a truck to pick it up. Now...we have had the furniture completely covered since delivery, so it was still in pristine, like new condition, even with the dogs. After speaking with his manager, our salesman called to advise that, since they only have a 5-day return policy, they couldn't/wouldn't do anything to help us. We weren't happy, but we understood. Over the last month, we came up with the idea to remove the corner wedge piece and replace it with an additional non-reclining armless chair piece. This would allow us to make it a straight vs curved sectional and give us more usable room. We have still been holding out the hope that it will get more comfortable over time. Anyway, I called our salesman on Friday to see if we could purchase just the single piece. Left him a voice mail message. No return phone call. I called again yesterday and did speak to him this time. I explained what we were wanting to do and he gave me the price to purchase just the single piece. The 6-piece sectional and separate recliner ran about $4500. They wanted almost $600 for just a non-reclining armless chair section. I asked him if they would be willing to work with us and sell it to us for the same price that we paid on 4/25, per the itemized receipt that listed the price for each individual piece (about $250 less). Since we had already reached out to them about our dissatisfaction with the new furniture, were understanding about their return policy and was offering to spend even more money with them, we felt that giving us a good-customer-courtesy-discount was a reasonable request. Our salesman said that he would need to talk to his manager, who was in a meeting, and would get back to us as soon as he had spoken to him. We've not gotten a return phone call, e-mail or anything. It's REALLY a shame that a store such as this is willing to lose a long-term customer over $250. I was always very polite and respectful when talking to them and never acted like this was something that I should be "entitled" to. So, it looks like we are going to just have to sell this brand-new furniture and spend our money elsewhere.

Do not fall for the free delivery, you are taking all the risk for damaged goods. Buyer beware, they have no regard for repeat business. I believe there are better places to buy furniture. I have left a lengthy review on the other site, the one with over 1888 reviews. Know your postion, read and understand the fine print, ask to read the information on their store receipt, I would say buyer beware.

We ordered a sofa back in November and were told it would be ready in 6-8 weeks. In early January I received an email from Oklahoma stating that the sofa was ready for customer pick-up on January 31. Well, that wasn’t going to work and we had ALREADY PAID FOR DELIVERY! So I called the number I had been given and after repeated calls and listening to the voice message I was told that the sofa would be delivered on January 31. Then I received a call that the sofa wasn’t even at the distribution center so it wasn’t available for delivery. I was told they would look into it and call me back with details. Three weeks passed and I still had not heard anything so I called again. Still wasn’t at the distribution center. Again I was told someone would find out what was going on and I would be contacted. I spoke to one of the managers and he said the government shutdown was a factor delaying the delivery. Still no call back however. I called again on February 26 to see the status. It was finally at the distribution center! But if I had not called I don’t know if I would have been contacted. My calls were sometimes answered locally and sometimes from Oklahoma. More than 3 months after ordering the sofa it was finally delivered! The delivery staff were very professional and on time and that’s the only reason I gave a two star rating- otherwise it would have been less than that. Communication was nonexistent. I understand if there are delays but shouldn’t the customer be kept aware of the status? I called at least six times just to be told it wasn’t ready.

Our sales person, Brandy and is top notch and gets 5 stars. The delivery out of Lubbock botched the score big time. We have ordered twice and both times they forgot to bring items with Them causing us to miss another days work to wait for deliveries!

I have a sofa that I paid over a 1000 dollars for that is defective. I am going to have to build a better support system for the center leg. They couldn't send someone out to look at it for 2 or 3 weeks after we called in. Everyone is happy to take your money but once they get it then the service stops.