Bob Mills FurnitureReviews of bobmillsfurniture.com

I bought a whole bedroom set worth 11k two months after I bought the furniture the head board lights went out the furniture is under warranty I’ve been waiting for over three months now for them to repair it and all they have done on this is excuse after excuse that the parts come from over seas sound more like there coming from another galaxy it’s ridicules that I’m still waiting to enjoy what I actually bought the head board for so me and my wife could enjoy reading under the head board lights there warranty is not being honored why sell furniture that you don’t have parts for very unprofessional of bob mills and his corporate operations that’s exactly why Americans are always saying buy American this is exactly why they shouldn’t buy over seas cheap parts I’m very disappointed at this store it was the first and last time we will ever buy from you bob mills your just like Trump lies lies and more lies shame on you and your corruption

My friend and I were stalked throughout the entire store. We couldn’t even discuss the furniture without this guy pestering us. I felt Iike he thought I was going to shoplift a recliner the way he followed us throughout the store. We didn’t even have time to go upstairs and shop. We were so uncomfortable we left very quickly and as we were leaving the commercial about no ‘Shopper Stalkers’ at Bob Mills was playing. That was not our experience in Amarillo Texas Wednesday May 20, 2026

My mother bought a bed from them. They told her she had 45 days to return the bed if she didn't like it She spent over $5,000 on a mattress to make sure it was to her standards. Within the first week it developed a dip on her side. She called them the second week and they told her there would be a 15 percent restocking fee and what she was saying wasn't true. There own people came to take pictures, and they said they sold her a mattress for a heavy set woman so she's not heavy enough to sink down all the way! She told them what they said and the lady from bob mills cs says no that's not true. We have a huge family born and raised in Okc, Bob mills used to stand for quality,I don't know what it is now but you won't get any of our business!

They sell a warranty and do not stand by it. Do NOT recommend and will not buy a thing from them the rest of my life!

In September 2024 I purchased a leather lift chair from Bob Mills in OKC for just over $2,000. I am a senior with physical challenge so lift chair is medically required. On August 2025 my chair malfunctioned so I contacted Bob Mills and technician was dispatched. He determined that motor and remote require replacement and parts were ordered. Wrong parts received and I’m told it will be mid to late February before parts are expected. It seems that either chair replacement or robbing parts from another chair in stock would be reasonable. When parts received they could be placed in the donor chair but that won’t happen. Very poor service with warranty. Also, TD Bank they finances through sent me a letter stating they were reporting a late fee of $3.00 to credit bureau when I paid my loan in full and have their letter confirming full payment and no balance due. Poor service/experience all around.

I bought a recliner that was on a big sale in November 2025. The sales promised it would be ready in four days and I agreed. Four days later we made the 15 mile trip again and was told by the warehouse manager that it wouldn’t be here for another week. I agreed but didn’t care for it. A few days later I decided I’d waited long enough and went to the store. I want to save money is the reason I was going to pick it up. They said how sorry they were and agreed to deliver it the next day which they did. With in two weeks the seat had already started going flat and was getting hard. I got my receipt out to see what the brand was and when I turned the chair over to see if the brands matched I found that ALL of the tags had been removed. I don’t believe it was the same one I purchased. Another reason is the chair is not as wide which at first I thought it was just me. I believe the didn’t have one so the replaced it with a look alike and that’s why the tags had been tore off. I’ve bought several recliners from them over the past few years but never again.

BEWARE: Their "leather" furniture is mostly polyurethane, but the website fails to disclose this. Bob Mills Furniture failed to properly disclose the true materials used in the Antelope sofa I purchased at the Schertz, TX location. The company’s website and sales staff both represented it as leather. Only after delivery did I discover that the majority of the sectional is polyurethane, and that only the seat and back cushions are actually leather. The arms, sides, and back are polyurethane. This important information was not disclosed verbally or on the website. Had I known the sofa was not fully leather as presented, I would not have purchased it. The day after it was delivered, on November 14, 2025, I visited the Schertz store and spoke with the manager Chris to request either a partial refund, given the product was misrepresented and thus worth less, or permission to return the sofa without being charged the $199 restocking fee and $209 second delivery fee. Chris refused both options. I again explained that the website does not list the fact that most of the sofa is polyurethane, and the salesperson did not disclose that the majority of the sectional was polyurethane. Their position is that the sale is final unless I pay the additional fees. I believe this is deceptive advertising and misrepresentation, as consumers reasonably expect that an item advertised as “leather” is made of leather unless clearly stated otherwise. The average buyer would not assume a majority of the sofa is synthetic material. As a matter of fact, after discovering this misrepresentation, I was able to find the same or similar furniture through other websites like Rooms to Go, Ashley, Living Spaces, Home Depot and Jennifer Taylor, and ALL sites accurately disclose the arms, sides, and backs are faux leather, as Bob Mills should have. Bottom line: Bob Mills Furniture engages in deceptive sales practices and they refuse to make it right. (And don't even get me started on their "everything is made in America" schtick when they are made in Vietnam.)

I spent 4000 on a leather couch, I spent 400 on what I thought was a warranty, the sales sold it as such. No Bob, the salesmen who sold us the furniture did not explain up front, read that Bob, up front, which you are not. You take a gamble knowing that most people will not read the fine print, and they get stock with bad furniture, and a store credit that you devised so that you are in a win/win situation. I will not go into all the details, because it pains me to do so. But if you buy from Bob mills, DO NOT BUY THE WARRANTY/STORE CREDIT BS THAT THEY ARE SELLING.