After my order a read all the online reviews and got nervous about where my order was going to end up. I needed my board 3 days from when I ordered so I called to make sure it was coming on time, the guy who answered was unprofessional but very helpful. My package was rescheduled to arrive the correct day instead of a day late. He saved me hundreds of dollars. Would buy from them again.
SM
Steve M.
FALSE ADVERTISING
COMPLETE WASTE!!!!!!!
DO NOT BUY FROM THIS COMPANY
MI
mikeandtrisha
False Advertising and NO CISTOMER SERVICE
Ordered a snowboard and the binding inserts are not standard. I tried a local hardware store, a friend that has hardware from the past 25 years of snowboarding and finally a proshop at the closest ski resort to no avail. The proshop informed that the inserts were also crooked which comprises the integrity. This company advertises that the board is of high quality and that is simply not the case. I have tried to contact the seller many times and have not heard back. I ended up having to dispute the charge.
JW
jwhiterap
WISHING WE READ THESE REVIEWS B4 BUYING FROM THE CROOKS
Nice as pie during the purchasing process. Now it seems the company has fallen off the face of the earth! Received the wrong colored board and two left bindings. Have sent numerous emails with no response. Have tried calling almost every day. No one answers and voice mailbox is full. There's got to be a way to report these thieves and somehow get our money back. Will join forces with anyone wanting to file suit.
PS
Phil S.
Wrong size boots and no reply from customer service
I would not shop here again. I ordered 2 boots for my kids and one of boots was the wrong size. I wanted to exchange the size but never heard back from customer service. It's easier to sell them and get the correct size someplace else.
MC
Marianne C.
Shameful, NO customer service
I have been trying for over a year to get a refund for an item that was returned in Dec 2013. The company claimed to have sent a credit to my account but a year's worth of review shows no such credit.
The company has ignored multiple emails and even ignored a written letter sent through the mail. As others have found, the phone number is useless as it goes directly to voicemail. No response and no refund money.
This company needs to learn the power of positive customer service.
MM
Mike M.
Theives and liars
I ordered over $350 worth of merchandise on November 28th and received my products within 2 weeks. Upon inspection of my order I realized I didn't receive the leash & lock combo I ordered. I immediately emailed the company and received no reply, nor did they reply to the 3 following emails I sent regarding this issue. The phone number goes directly to voicemail and a full mailbox, so no ability to leave a message. The chat feature on the site is never answered either. I am currently disputing the charges through PayPal and my next step will be a class action law suit followed by a civil suit against the owner personally. This company has zero customer service and are ran by either incompetent morons or theives! DO NOT ORDER FROM THIS COMPANY!!!
BB
Beth B.
wrong product and no customer service
I ordered boots and bindings for my son on November 28. I thought I was getting a great deal, even though I had to pay $10 in shipping, and that I had ordered in plenty of time to give them as a Christmas gift. The package arrived on Dec. 5. Inside were the bindings and a pair of boots that I did not order. They were the same brand, but a different color, and more problematically, the wrong size. For the next week I sent emails and made phone calls trying to contact the company about the mistake. Calling only either yielded a voicemail box that was full, or someone who told me that I would have to wait until someone emailed me. On Dec. 11, I finally got an email with a free return shipping label, but no other information, such as whether they were shipping the correct boots. I sent the boots back with their label. The boots arrived there on Dec. 18, but still no word on whether I would be receiving the correct boots. When I contacted them, they said they didn't have them. I had to send the tracking number so that they could find them. Amazingly, the same day I received an email stating that they were sending me a package (no info on what they are sending this time). But it is not scheduled to arrive until Dec. 29--4 days after Christmas and 1 month and 1 day after I ordered them!! Time will tell if they actually sent the correct boots this time and my son won't get to open them on Christmas morning!!