Amanda G.
My terp pen does not work
My terp pen does not work. I charged it out of the packaging with the cord provided. I took it off of the charger and sucked it in front of my mirror to see if I could see the coil light up. Plus I heard you should warm it up a tid bit before your first hit. The light does not stay on as I hit. It blinks red and whatever color setting it’s on. I saw the instruction manual said to make sure the coil is screwed in. I unscrewed it and screwed it back in. I noticed a piece of rubber came out and it looks like the atomizer isn’t in the unit properly. It is tilted to the side and looks like it’s not making connection. Sucks I haven’t even gotten to try it and I was so excited for this product.
Response from Boundless TechnologyApr 19, 2021
Hello Amanda, We want to help out with this issue and get you a new Terp Pen. If you could reach out to me at [email protected] we can move forward to getting a working pens in your hands immediately.


