Boundless TechnologyReviews of bndlstech.com

WORST CUSTOMER SERVICE EXPERIENCE EVER!! I CAN DOCUMENT EVERYTHING DESCRIBED BELOW. I bought a Boundless Terp Pen from the Boundless Web site around September 2020. On April 26, 2021 I wrote in to enquire about replacing battery, which had died. I got a answer very quickly and was asked to fill out RMA. I sent all requested info back 4/27/21. Not hearing anything back from Boundless on 5/5/21 I inputted my RMA etc directly into Boundless web site for my case file: 28832. I still did not hear anything. On 5/10/21 I wrote in to say I hadn’t heard anything in 14 days..I got two responses, one from generic support email address and another from the individual rep who first communicated with me on 4/26/21. BOTH EMAILS INFORMED ME THAT MY CASE WAS NOW CLOSED BECAUSE THEY HAD NOT HEARD FROM ME IN 14 DAYS!! I immediately responded to both emails disputing the closure of the case supported by various emails. THEY HAVE SIMPLY IGNORED MY EMAILS AND HAVE NOT GIVEN ME THE COURTESY OF A RESPONSE. AND I STILL NEED THE BATTERY. P.S. The company call-in number that I used did not allow you to speak to a live person, claiming COVID concerns. It insisted that all communications be in writing. I followed Boundless’ instructions was rewarded for my efforts by being ignored by the company.

I really love Boundless Products but my last purchase has been extremely disappointing. I ordered a XL on May 4th as a gift and I still have not received anything 16 days later. The tracking number provided shows that it hasn't moved in 14 days yet I cannot get anyone to help resolve the issue. When you order there is a fee for "Route Shipping Protection $0.98" that does absolutely nothing. I filed a missing claim that was approved for a re-ship/refund and yesterday I get a message that it is being denied. If you call for support you get a message to email. If you email you do not get a response. I really, really want to love Boundless as I do enjoy their products but it's difficult to recommend them now that I'm going to have to someone a different device when all they really wanted was a Terp Pen XL. As far as my order that nobody will tell me where it is, I guess I will have to request a refund through my card company. This whole process as been extremely frustrating. Please do better, you have great products.

when searching for Affordable, Reliable, Quality devices, there are many factors to take into account. when properly performed, I compared boundless tech to all the top brands, compared pros and cons to attributes and accessories, to functionality, to what the device and what the team behind said device have to offer separate from the others. I came to the conclusion that boundless tech has the absolute best customer service, the most reliability, the most care when constructing a device and finding voids to fill, to having the best functionality by far. Each device they have to offer suits any type of customer that is in the market for an herbal vaporizer. very few devices carry the whole package when it comes to a quality dry herbal vaporizer and some don't provide a full experience so some customers don't truly know what's possible until they are met with a device from boundless tech. sincerely a big fan - Conscious Terpene Terp Bean.

I've been a Boundless customer since 2016 and have always had positive experiences with them. They're interactive with the community to stay on top of what the people want and have great customer service. I've had to RMA a device before and the process was easy and punctual. The CFX (especially with WPA) completely replaced The Mighty. I have vapes from multiple companies and always go back to Boundless so I don't waste my money. If you have never used a WPA to vape with glass, it's like riding in a car for the first time then being asked if you'd like to go back to riding horses. I've gotten plenty of friends to use their products after trying mine, I just really love them. Road trip or house party, there's a vape for that! :P

My cfx vapouriser broke so I contacted boundless , they sent me an invoice and everything confirming they’d send it , but a week ago I got an email saying my ticket had been closed ? I tried Emailing back but no response not even an acknowledgement . Also was chatting with “isiah Campbell” judging by other reviews he is a bot !

I live in the UK and purchased a CFV and a CFX, of which I have been very impressed with for vaping....the problem I have is that I have now had under warranty 2 lots of new devices which have both proved to be defective, with plastics breaking away on my CFX and error messages NO NTC and failing to fully heat up on my CFV. I have since contacted Boundless numerous times, including emailing Isaiah Campbell, about the issues and I asked for a full refund for both products, only to be told that a refund wasn’t possible but I could have replacements.....AGAIN! What for the same thing to happen again in 3 or 4 months time?? The products seem cheaply made for the same issues to happen, I have read through a lot of reviews and it seems I’m not the only one it’s happened to. Now when I try to contact Boundless, it appears to me that I have been blocked from contacting them anymore. There is now an error message saying that there is a software issue 🤔 I can now honestly see why people will pay the bit extra for the Crafty & Mighty, I bet the customer service is a lot better too!! I am going to progress my complaint further, I paid a lot of money for both of these vaporisers and don’t appreciate feeling that I’ve just been ‘dumped off’ by Boundless Technology. It’s a shame I had to give one star as I really wouldn’t give anything if I could 🤬 AVOID at all costs, unless you want to keep contacting about defective goods!

I have been using a boundless cfv for about 3 years now and it's a very good device, one among many others that are affordable and effective by boundless. But what was most impressive to me as a customer was the honesty with which they dealt with me. My warranty was covered immediately and they were very very helpful in ensuring I received my replacement ( shout out to Eric here). They are responsive to your concerns and this is absolutely the reason why I will stick with them in the future.

Only one word , perfect !!! Thanks Boundless tech