blueribbonbags.comReviews of blueribbonbags.com

We recieved this answer! We would like to point out that we do not provide insurance at Blue Ribbon Bags, but rather a service of tracking and expediting the return of misdirected luggage. We are not insurance providers. As a courtesy to you as a valued customer, we will look into the status of your baggage with the airline and report back to you with any information we retrieve. Please be patient while we investigate further. For complete clarity, we are providing this information as a courtesy to you, and we will not be able to qualify you for payment, regardless of when your bags are returned to you. Your denial reason was: After successfully filing a mishandled baggage report (MBR) with Blue Ribbon Bags in the manner instructed either by going on our website or calling, the passenger is required to send a copy or picture via email, of the passenger's Property Irregularity Report (PIR) from the passenger's lost luggage claim with the airline to email adress BleuRibbon... within 24 hours of the passenger's flight landing. This was clearly stated on the confirmation email you received upon purchase, as well as on the Blue Ribbon Bags website, as well as in the Blue Ribbon Bags Service Agreement, which was available to you upon purchase. Therefore, you will not qualify for baggage retrieval services or our satisfaction guaranteed payment. We apologize for any inconvenience and we hope your baggage troubles are resolved shortly.

This service was absolutely useless. Buying Blue Ribbon is a waste of money.

Do Not buy this . They closed my file consider the baggage was delivered but when we contacted air port they said the baggage didn't even arrive. I emailed them with the Airport confirmation but they insisted that my baggage has arrived and file is closed.

Amended: was 1/5, now 3.5/5 In case of our delayed/lost baggage they: - Put in the effort - Responded quickly to email - Kept me up-to-date on changes regarding my baggage (none so far) In the end we did manage to get a delayed baggage payout. The delay in payment we experienced was most likely the result of me interpreting the service agreement differently, resulting in what BRB considered breach of contract. Service agreements and T&Cs should under no circumstance be ambiguous. For that, the reporting experience, and the fact that I spent a lot of time providing evidence and context, I deducted 1.5 stars despite the overall satisfactory experience. Tips for BRB: - Revise your T&Cs so they are super clear - Extend the 24 hour report missing baggage window to 48 hours - Simplify your missing / delayed luggage process. Example: make it possible to directly reply to the "The Second step of the Mishandled Baggage Report Filing Process is the submission of your Report as provided to you by the airline ..." mail with a copy of my PIR instead of having me fumble around on my phone creating a new mail and going back and forth to make sure I got all the specifics right. There's honestly no need and it feels like you're hoping for people to mess things up or just give up because they're exhausted after landing in a foreign country. Also make sending a PIR document copy within that 24/48 hour window optional as now it's a nightmare for people who don't have a (decent) internet connection. If you want a copy before you proceed to any form of payment, fine, but up until that point it should not be required.

Scam. Scam liers

Bag delay within 96 Hours, they said it was loaded on the same flight with me! No loading Information from VIE and Belt Carousel dedection in NCE, always the same pattern, make a claim within 24h timeframe-finally no payment even I have Evidence of not loading! This Service is maybe for dump Americans good enough! Screw this Company!

I recently flew Venice, Lyon and on to Dubrovnik. My suitcase didn't arrive. They give very limited time to report your loss, then require details of what is in your suitcase. They denied my claim, saying my suitcase was on the flight with me. 2 days later it was reported still in the originating city. Total waste of time, effort, and hope. Id give them less than one star.

They are a scam they denied my claim by saying that my bags were on the same flight that I was on, when in fact I received my bags 6 days later. File Number BEYTK59505 MBR2418888