blueribbonbags.comReviews of blueribbonbags.com

Es una muy mala empresa. Tengo mi caso desde el 11 de agosto. Me dijeron que la maleta sí había sido enviada en mi vuelo y por eso cerraron mi caso; la aerolínea siempre me dijo que no fue así. Nunca me ayudaron. Hoy (10.09.2026) me confirmó la aerolínea que mi maleta no solo nunca llegó, sino que ya se dio por perdida. Y al final el seguro que me vendieron nunca sirvió de nada. Nunca me ayudaron. Les he enviado un correo el día de hoy, informando la decisión de la aerolínea, pero tampoco me responden. Quiero que se entienda algo muy claro: la aerolínea me confirmó que la maleta nunca llegó; se extravió probablemente en la escala de AMS. Blue Ribbon dice que ellos no cubren el robo, pero NO fue así; estoy muy decepcionada. Si Blue Ribbon desea, puedo enviarles la comunicación de parte de la aerolínea donde confirman la pérdida. También es mentira que en su sistema diga que sí llegó, porque ellos me confirmaron que NO fue así.

I found it very easy to follow the instruction. Absolutely straight forward. The language was very polite and prices were totally compatible. Great experience.

I thankfully didn’t lose my bags, BUT I felt very safe and secure adding this to my travel. Super easy and straight forward booking process and great coverage offered. Will definitely add for upcoming trips especially big ones internationally.

I had an extremely disappointing experience with Blue Ribbon Bags (BRB). I filed a timely claim for my lost luggage, but within 7 minutes of sending my flight details, BRB arbitrarily closed the case. They claimed the airline’s tracking system showed my bag arrived on my flight, completely ignoring the official confirmation email I attached from the airline stating my luggage was missing. After closing my claim, BRB stopped responding to all of my emails. I was forced to contact the booking company I bought my tickets through to escalate the matter. Only after the booking company intervened with proof that my bag was delayed for 7 days did BRB finally honor their policy and release my money. Their customer service was completely unhelpful until third-party pressure was applied.

Terrible customer service. I reported my delayed baggage within 24 hours and sent the PIR by email, but received no response. After a month and three follow-ups, they finally replied with an unnecessarily arrogant tone, even stating: “For complete clarity, we are providing this information as a courtesy to you…” Very disappointing experience.

I am immensely satisfied with their clear up-to-date service and very quick response. I will always travel with their insurance.

Veldig bra 👍

I’m really happy with your service 😊