BluemercuryReviews of bluemercury.com

The beauty consultants GET me! A skin professional recommended Jane Ireland makeup & Blue Mercury carries the line. However, I couldn’t figure out which product or shade was right for me, so I went to visit my local Blue Mercury beauty consultants. After they listened to my concerns (aging, sensitivity, redness), they recommended the Chantecaille line, and only sold me what I needed (foundation, concealer, sponge). They saved me from trial & error & $. The Blue Mercury beauty consultants are experts who know and recommend the right products for you!

I got my order 4 days later! It did take a couple days for the order confirmation email, so I got a little nervous because of the reviews on here, but I emailed them & they got back to me within a couple hours!! I ended up getting the confirmation email 2 days after ordering, then my package arrived 2 days after that. I’m glad I ordered with them because what I got was discontinued & sold out everywhere else.

They have a rewards program of spending 250 and receive a $10 gift card, please keep in mind this gift card once u spent on item u might return in the future, they will not refund it. The price/ customer protection is the worst.

I had a perfectly good and straightforward experience ordering from Bluemercury. I placed my order for one item on a Friday afternoon, it was promptly confirmed by email, and then shipped the following Monday p.m. via UPS with tracking information available. A simple email inquiry to customer service after ordering was answered right away, clearly and in a very nice way.

After my multiple experiences with credit card fraud at Blue Mercury, I was not going to shop there any longer. But the M-61 products are the only thing that has helped my post hysterectomy skin. So I saw that M-61 had its own website. I tried ordering online and an hour later, I still had not received a confirmation email. I looked up their contact info and it is Blue Mercury, too. When I called about my order, I was told it had been cancelled on their end for possible card fraud (just like with Blue Mercury). It seems further shady that they have their website where you can buy M-61 products and then they have an M-61 website. Hella shady.

I have had multiple experiences of ordering in store and online. Online orders were always cancelled on their end, no matter the card used and how much money was on it, and they claimed it was a suspicious card and would need investigating on their end if I wanted to go ahead with the order (24-48 business day hours for them to make a decision if they wanted to push the order through). In store, the last 4 times we have made purchases (3 different cards), there were fraudulent charges on those cards the same day to 3 days after purchase and cards had to be cancelled. I believe their “we don’t take cash” policy is in place so that they can take credit card info and farm it out. Same with allowing you to put your credit card info in online to make the purchase but then cancelling the order on their end.

They offer a 10% discount code when you create an account and sign up for email. The code doesn’t work for any of their products. Total bait and switch!

Just made a purchase at the West Hartford store. The woman was so rude! She rang up our sale and could not get rid of us fast enough! So rude!