BluelandReviews of blueland.com

I wrote a not so positive review on their website, it’s been at least a couple of days, still has not post. Agree with most here, hand soap pump breaks a lot, I have 3 bottles at home and had had to replace just as many. Customer service is generally responsive. Recently I bought 2 packages of the scented version of the laundry booster. I’ve never had an allergic issues with their products, but this time one of my daughters broke out in hives; plus the scent was a bit overpowering for me. Honestly, I can’t say for definite hives were caused by the booster. To be super safe, I asked for an exchange. Customer service was accommodating; told me I can return even the one bag that has been opened and used. When I tried to return on their website, it pre-sets to 1, 3, or 6; I can’t exchange for 2. My options were to refund the whole order OR exchanged 1 and get refunded for the other. That is not ideal, but ok. However, I bought the products with a 20% off code and the system does not take that into consideration. For the exchange, it charges the full $12 instead, thereby making the refund of the second one less than it should be. I emailed customer service to see if someone can just authorize an exchange of 2 since I am able to buy 2, it doesn’t make complete sense to me that I cannot exchange 2. Anyhow they were not very flexible. I wrote a review on their website and even after confirming my email I haven’t seen the review posted. Now I question the selection process of what reviews they post on the website. I use a lot of their products. Hand soap is great even with the defective pump, but may seek other alternatives for the other products. Their customer service was great when starting out, but maybe they have a big enough customer based that they no longer feel flexibility is needed.

I like the hand soap, but the dispenser breaks. What an environmentally poor design!

Hand soap dispensers don’t work well. Laundry tablets do not dissolve no matter water temp or load size.

2 separate dispensers and the pump stopped working on both. No response when I emailed customer service months ago, still waiting for a reply. Paid £50+ for these to come to the UK. Waste of money.

Hand soap pump dispensers stop working quickly. Love the soap. HATE the cheap dispensers. UPDATE: I reached out to blueland. They promised to replace the dispensers over three weeks ago. Just like their dispensers, they’re junky.

I have tried very hard to be patient with Blueland but I think it has run its course. I've ordered a lot of products for myself and regrettably as gifts. The laundry tabs do NOT dissolve. I've tried breaking them in half and in thirds and they still don't dissolve. When I reached out to Blueland they responded that perhaps there isn't enough water in the load! I had already experimented with small, medium, and large loads and with warm, hot and cold water. All had the same results. They finally sent me another batch and still have issues. Now - for the pump soaps. Sometimes the pump works and sometimes it doesn't. I gave a gift of 2 and only one worked. They did send a replacement pump after requiring that I send them a video. Now, with my own pump bottle - I just dissolved my second tablet and the pump no longer works! I'm embarrassed to think what is happening with the gifts I've given folks. I've contacted them again to let them know but the pump part is just so cheaply made. Now, I have all of these dispensers in my house, the homes of 2 of my kids, and the homes of several friends. UGH! Need to find an alternative. Great concept but poor quality

My family is dedicated to reducing our impact on the environment, so we were hopeful when Blueland came on the scene. We ordered the starter pack, laundry tablets, dishwasher tablets, and, recently, the toilet tabs. Initially, we were disappointed that the spray bottles were plastic, but were pretty happy with the product. Within a month, 2/3 of the hand soap pumps failed. Like, they would depress with difficulty and then had to be physically pulled up. They dispensed a depressingly small amount of soap. I contacted customer service and they required a VIDEO, but eventually sent me replacements for the two faulty pumps. One of them is already broken. The laundry soap does not dissolve in our washing machine, and gently worn clothes washed using this detergent came out smelling BAD. My son even noticed. Customer Service suggested that I dissolve the tablet in a cup of warm water before adding it to the machine. I thought that was ridiculous, but I tried it. This did not enhance its ability to clean the clothes or reduce the odor. We switched to another brand. The dishwasher tablets work (when they dissolve) and the toilet bowl tablets have a pleasing scent. This company should redesign their bottles and pumps to be plastic-free. Having crappy plastic pumps and spray tops that break often is NOT in line with what the Blueland company aims to do—reduce plastic waste.

I have had two pump handles not work almost immediately upon use. I reached out to customer service and was told to send them a video of the pump not working, they would then send me a replacement pump and then I needed to mail back the broken pump so the could recycle it. As though I am trying to run some sort of pump scam. Then I get a second email saying just send us a picture so we can diagnose the issue and make improvements. What? How about sorry our pumps don't work well, as evidenced by the reviews here, and send out a replacement. Their customer service is simply garbage. Blueland is greenwashing at it's finest. There are other options out there and I will begin to use them. Sadly I like the product.