Who cares about the product! I won’t do business with a site that manages to make ordering a simple process while cancelling requires an IT degree and detective badge…this kind of slimy business tactic is NOT OKaY!!
SL
Susan L.
Beware of third party managing payments
Great products but all their payments are done by Shop. Shop I do not have an account obtained my credit card without my authorization and used it. At the time of purchase I used another credit card which was not used. The email confirmation does not include form of payment and therefore was found when I received a statement
TS
Teri S.
Liars don’t get my business
I have purchased the toilet bowl cleaner, dishwasher detergent and foaming hand soap. The dishwasher detergent doesn’t work very well and I have to use two tablets in every load to get my dishes clean. The toilet bowl cleaner appears to work well. I love the hand soap BUT, the pump is terrible. You can’t get two pumps! The mechanism sticks so that you would have to wait an unacceptable amount of time for it to come back up. Clearly the company was aware of this and sent out an email on July 1st with a code to get a free replacement with your next order. So, I was placing an order today. Got to checkout and entered the code: and was told that I didn’t qualify for the discount.. NO WHERE in the email did it state that you hand to order certain items or a set amount.
There is a word for this. It’s fraud.
I don’t like being lied to. Even if their products were the best on the market, I don’t buy from people who lie to me. And, since their products aren’t the best available, lying is very much a deal breaker.
So, arrivederci Blueland.
LI
lily
I would recommend this company
I would recommend this company. There are better non toxic brands on the market with better customer service.
RO
Rose
Bottles are garbage
I spent a bunch of money on blueland because I liked the look of the bottles and thought it would be a great replacement. Turns out the bottles are terrible and so bad at spraying. I spray once and have to wait for the trigger to go back to the starting point. Terrible products. Would trash these at this point.
Response from BluelandMar 20, 2026
Hi Rose,
Thanks for sharing this with us and we're very sorry to hear about the issues you've had with your Cleaning Spray nozzles! We'd be happy to make this right, if you could reach out to our team directly at [email protected]. Thanks!
Best,
The Blueland Team
JE
Jessica
Blueland violates consumer protections
Company did not send notification of upcoming order to allow for changes or cancelation leading to unauthorized charges. Company does not provide access to real people as part of any customer service efforts but instead relies upon AI. A call to their listed phone number leads to a thanks for calling- hang up. The company refuses to cancel an order after they've charged your card even when the order is unfulfilled. The company bypasses the requirement to make it at least as simple to cancel a subscription as it is to create the subscription. It took four clicks to cancel an autoship, and they force you to do it individually for each product. And the icing on the cake is that their products are mediocre, and the laundry tablets make your laundry smell like chemicals. I will never use this company again and advise readers to look elsewhere for green products with a customer focus.
Response from BluelandNov 12, 2025
Hi Jessica,
Thanks for sharing your thoughts with us! We're happy to address these concerns.
We mindfully use AI to support our customer interactions when applicable, which allows us to provide a best-in-class experience, get back to our customers sooner, and devote more time to more complicated requests or concerns!
Additionally, we send an upcoming order reminder 3 days prior to autoship orders processing! As noted in our Terms of Agreement presented at checkout, by continuing with your payment, you agree that any subscription will automatically renew at the price and frequency listed on the checkout page until it is cancelled and all cancelations are subject to the cancelation policy.
That said, we greatly appreciate your feedback and will be sure to pass it along to our team! For any additional questions, please reach out to our team directly at [email protected].
Thank you!
Best,
The Blueland Team
LD
Lori D.
Was 5 stars but now 1 star
When I first used the products I would have given it 5 stars, but slowly over the course of 2-3 years, every spray cleaner bottle and all 4 foaming hand soap dispensers quit working properly. After getting one foaming hand soap replacement pump from the company and purchasing a second pump, they have both started sticking again (flushed with hot water multiple times with no improvement). I like the product and the packaging but if I have to repeatedly purchase their bottles then it is not sustainable or affordable.
Response from BluelandAug 22, 2025
Hi Lori,
Thanks for sharing this honest feedback with us! While this is not the experience we hope our customers have, we're always happy to see what we can do to make it right, if you reach out to our team directly at [email protected].
Best,
The Blueland Team
MD
Mike D.
DEPLORABLE CUSTOMER SERVICE
I sent multiple emails asking when the Forever Sea Salt tins would be back in stock. Saw they were finally back in stock, so I ordered 2 of them along with the laundry pellets and Oxi powder & the 2 containers for them. Order arrives and instead of the 2 Sea Salt Forever tins, I received 2 additional laundry tins. I still have them wrapped in paper in the box as I have followed up 8 days in a row for resolution and have yet to hear back or be acknowledged by this company. They sent me containers I could have ordered at any time and now they won’t answer emails asking for the correct containers to be sent. Shameful!! I will be sending my 9th follow up today.
Response from BluelandAug 1, 2025
Hi Mike,
We're sorry to hear you had this experience! It looks like our team got back to you via email on 7/31. Additionally, you can typically expect a reply from our team within 5 business days, from the time of your last message and we appreciate your patience!
Best,
The Blueland Team