BlueflyShop luxury fashion at exceptional prices, with a curated selection of designer apparel, shoes, handbags, and accessories from Valentino, Gucci, Prada, Jimmy Choo, and more.Experience seamless shopping, fast shipping, and customer-first service while elevating your wardrobe with luxury at a great price.
Bluefly (bluefly.com) has 693 customer reviews on Five Star Index, with an average rating of 3.0 out of 5.
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Claim this listingClothing & Underwear · Ruskin, Florida
Excellent
Clothing & Underwear · Naples, Florida
Excellent
Clothing & Underwear · Boynton Beach, Florida
Excellent
Clothing & Underwear · St Petersburg, Florida
Excellent
693 approved reviews, newest moderated first
D G.
Placed an order yesterday and I received no confirmation in my email of the order. Website "Order History" not working. Bluefly did place a hold on my credit card-NICE. Customer service doesn't answer after the recording states a 3 minute wait Emailed and got an auto-reply they will respond within 48 hours. Terrrible - the only thing they get 5 stars on is how to process a credit card
Melissa
I received the wrong item, so I had to ask for a return label and have sent the item back. I will be re-ordering the same item from a different company.
Response from BlueflySep 6, 2018
Hello Melissa, We are sad to hear that you received the wrong item, I do see we made an effort to accommodate and requested images on 8/22, when we didn't hear from you on 8/23 we sent you a return label. Our apologies for letting you down. We work very hard to fulfill orders and sometimes we drop the call. If you have any additional questions or concerns please feel free to reach out to us: BLUEFLY Customer Service USA 1.877.BLUEFLY (1.877.258.3359) Overseas 212.944.8000 and press 1 Mon - Fri 9am - 5pm EST Email:[email protected]
Vera L.
I ordered a pair of shoes from Bluefly and it took over a week for them to send me a confirmation of my order, and I received the order another week later. When the shoes arrived, I found that they did not fit. I've been trying to return them, but because I checked out as a guest, every time I try to look up my order, the website breaks and I cannot access the account. Today is my last day within the 14 day time period and these are a pair of $280 shoes. I've tried emailing, calling, and messaging on social media but I haven't heard back at all. If I cannot return these shoes as a result of Bluefly making it impossible, I will have to call my bank to dispute the charges. I cannot wear the shoes because they are too big and I can't figure out how to contact Bluefly??? This is horrible
Response from BlueflySep 6, 2018
Bluefly replied 2 days ago Hi there Vera Thank you for feedback! We are sorry to hear you have a difficult time making a return. We have reached out to you by email and by phone in an effort to resolve your inquiry. Please note I see that you did not complete your profile for your accout and that may be why you were not able to complete a return label. I look forward to resolving this for you. BLUEFLY Customer Service USA 1.877.BLUEFLY (1.877.258.3359) Mon - Fri 9am - 5pm EST Hello Vera, We have reached out to you by phone and email and have not heard back, we have also provided you with a return label, please reach back out to us if you have not received it. Please feel free to reach out to us at: BLUEFLY Customer Service USA 1.877.BLUEFLY (1.877.258.3359) Mon - Fri 9am - 5pm EST email:[email protected]
Laura
I liked my purses but it was difficult to navigate the available colors. Very difficult to return one purse. There were problems with Bluefly's website and I was unable to set up an account to request return authorization. Their phones were down for several days before I was able to speak to someone for a return authorization.
Edwin
Great prices, original ítems, love this site!!
Gordon
Received my order very fast, my first time do business with bluefly. Too bad they were out of stock of the product I need to order, otherwise I would have order it again. They were the cheapest I found on the internet.
Abbie
Site is easy to navigate and quality products
Spencer K.
Bluefly cancelled my order after 24 hours and I still have pending charge on my credit card. I now have to watch for to make sure it doesn't post. The company offered no fix or workaround to this problem, and did not offer any sort of "We're sorry". I tried to contact customer service via email and that bounced back saying that their email was "undergoing maintenance". Cancelled order, no rectification, and customer service unreachable. Why should I give more than one star? EDIT: Bluefly has responded extremely quickly to my concerns. All issues have been resolved on my side. Their email being down for maintenance may have been a fluke, but unfortunately it was an annoyance for a customer who was suddenly cancelled on.
Response from BlueflyAug 30, 2018
Hello Spencer, Thank you for your feedback. We are very sorry we dropped the ball and did not notify you in time about your cancelation. We've have reached out to you by phone and left a voice message as well as an email to rectify this issue. Please note that when an order is placed there is a temporary authorization that places the funds on hold. We only charge when the order ships out. We have reversed the authorization and the funds should be back in your account today. If you have any additional questions or concerns please feel free to reach out to us: Monday to Thursday from 9AM to 7PM EST. Friday's from 9AM to 5PM EST. Unfortunately, our customer service team does not operate on the weekends and most major holidays. Call us at 1-877-258-3359 and [email protected].