BlueflyReviews of bluefly.com

Unable to exchange for a different size

Wth is wrong with this website??? Nothing works! My order number is 34469103858. You cant look up order status, you cant create an account , wth can you do,???? Please get back to me asap. I have never in my life....smh.

i ordered a pair of Saint Laurent tribute sandals, size 40. I researched the brand to make sure it was equivalent to my size which is 10. Bluefly does not list a size chart that is specific to each item in a way that I trusted, which is why I searched for over a week before deciding to make the $600 purchase. I got the shoes, and they fit a size too small, and I have the pics to prove it, and standing in them feels dangerous like the shoes were originally samples. The heel buckles inward and feels completely unstable. I have been begging for an exchange or store credit because I understand final sale is supposed to be final, but this feels like a scam. The shoes do not appear to have been properly vetted for fit and defects, and I shouldn't be stuck with a big purchase (whether it was on sale or not) that I can't wear or even comfortably resell. Customer service has not been responsive in a day now and I feel like going thru the credit card is the only way i can get a proper resolution. The fact that the company doesn't allow reviews of items, has so many final sales and is difficult to get a prompt response from should have let me know not to buy anything from them. The customer service supervisor I ended up begging for an exchange or even store credit seen every pic I sent showing the heel of the shoe caving in ward and how much of my feet were hanging over the shoe, and was cold and would take 2 days to return emails. I'd literally have to send a reminder email just to get a robot like response. I would never want anyone to go thru this or have to be stuck with a pricey item that is clearly not the size listed and feels defective. The shoes were supposed to be for my wedding, I had to buy another pair of shoes and spend more money as time was running out quickly, and I got nowhere in my begging for help from this company. WORST EXPERIENCE EVER.

Excellent service. Items correct, shipping prompt. What more does one want?

Also trying to call customer service and this is message on other end of line "the person you are trying to reach is unavailable" then it hangs up. Nice customer service. TRYING TO RETURN AN ITEM and website also does not work to look up order number and print return postage. WORST SITE EVER.

Customer service is unreachable. Called them at least 4 times, no one would answer the phone, this website is a joke. I need to return it before they ship out.

I received a dress last week that I need to return, as it doesn't fit. As I ordered through Paypal, the website doesn't let me get a return form there. I am unable to get anyone on the phone at customer service. I sent an email too, but after reading all these negative reviews, it seems I'd better post something negative here in order to get a reply from this company. My order # is 34468534371. Very disappointed. If they get back to me and I successfully return this dress, I will update this review to more stars. I order online from other sites all the time, and I'm very frustrated. UPDATE: After I posted this review, I received a reply. It took over a week to get the credit, but it finally came through. With how difficult this process is, I'd never buy from here again. But I added one star to my review, for a total of two. Perhaps if you have an account, and don't buy through Paypal, it's easier to make a return.

I placed my order 14 days ago and haven't heard anything from Bluefly. The order tracking page on their website is broken. Their customer service is not reachable. I have not received any shipping confirmation, neither the product. The whole thing really seems like a scam. So what I supposed to do since they charged my card? Report to police? Bluefly customer service if you are watching this Site, please get back to me asap.