BlueflyReviews of bluefly.com

The product can be great but in terms of customer support it is very aggravating.

While I did receive my merchandise from Bluefly, I will say that it was not without issue. I did receive a white shirt that was a bit dirty (it has a BHFO tag). The bag I ordered was pristine and I am very pleased with that. I ran into some shipping issues and CS was not only incredibly rude through email, they also initially only responded with tracking info, which did not help. They denied responsibility once it was with USPS. It is so hilarious that they were just plainly rude though email. I was a customer a longtime ago (when they were good), and then they started having financial issues and shut down, and I wanted to try them when they came back. I am sorry to say, they are not the same site, and their employees seem really bitter or something about their job. I wont be shopping there again because of their lack of service. I understand USPS is garbage and they have little control over that, but their response to the issue was the real issue. I will just continue to shop elsewhere and not be surprised when they shut down again.

I wish I can give 0 star. This company must be about to be bankrupted, they were having a big sale so I bought a pair of shoes that was a final sale (but later I realized the sale on this website wasnt even that great, cause i found it cheaper on another site). Shipping was fast I received it within 5 days, but the shoes weren't new, those were totally used as a display at some store (had scratch marks, and leather was all creased). So I emailed its customer service several times, and no one answered me until now (it has been over 7 days). There is no phone number to call. - update: After writing this review, the representative responded back to me inquiring photos of shoes conditions. I will keep you updated.

I had a terrible experience with this company and a very disappointing customer service experience. The mistake was their fault and they Didn’t care. It’s true how they either stop replying to your emails o simply keep sending you exactly the same answer as it they were copying and pasting what they wrote you before. It’s incredible how this company can’t care less about its customers and nothing seems to bother them. Bluefly should consider these complaints and make it a goal to improve their “customer service policies” wich they really suck!

Bluefly runs a terrible business. I was unable to return an item that had never been worn and was bought to give as a Christmas present and it did not fit that person. Never anywhere did I see that it was a final sale...and I looked for that specifically. I even reviewed the receipt and it was not on there either. Also they said there was only a two week return policy from the time they ship it to you. Sizing was all off on their products too. No consistency.

After being a long time Bluefly customer I initiated a return for an expensive dress which didn't fit. I was two weeks late in returning it due to surgery from which I am recovering. I was denied any type of exception. I buy from all the other major sale sites who have return policies in excess of two weeks and did not realize that Bluefly's return was shorter (NO paperwork was included in the box). I will NEVER buy from them again. It is a shame that they don't place a higher value on their customers.

Trying to return a pair of boots but used Affirm so I'm not sure how to return them to get a refund as the website didn't give me an option. Sent an email but say that I would get a better response here. My order number is #34468730084 just want to get a return slip so I can return my shoes.

Unable to exchange for a different size