BlueflyReviews of bluefly.com

Everything is great - price and package, but I have ordered sunglasses and I think I got them a little damaged, just a little bent. They are thin, lightweight and easy to bend, so I think it’s just it.

i can't get in touch with customer service to return an item I don't want.

I placed an order on Bluefly.com on September 1st, 2018. 5 pairs of shoes (2 Roberto Cavalli Loafers, 2 Versace Sneakers, 1 Versace Loafer) I received from this order are FAKE/REPLICAS of the designers shoes I intended to buy. It was not hard to see that the shoes were fake and are of bad quality. Another sad part of this bad experience is the fact that all 5 shoes from 2 different designers have the same identical plain black dust bag, which I also found very odd and not funny. I have been trying to contact them to get the issue of these KOCKOFF shoes resolved without success. I want to return these 5 pairs of shoes ASAP. It is impossible to reach Bluefly customer service over the phone or get an answer via email. Someone please help me with this nightmare. Hopefully, I hear from them soon. I am very disappointed of Bluefly that prone to be selling only AUTHENTIC designers articles. I am trying to understand why their suppliers dropped the ball on my order and sent me those FAKE shoes.

After placing my order, I got my confirmation order number and that was it. I haven't receive a tracking number or any other update about my order. Tried calling and it's a stupid machine. It is impossible to actually talk to them. I called 8 times n I was put on hold for over 10 mins n they just declined your calls. It's ridiculous. I just want updates on my order.

The app crashes constantly and has limited features. Getting customer support is a challenge. Otherwise, it was an okay experience. The item was as described and arrived within the provided timeframe.

Bag came damaged & when I Tried to return it, I could not. In addition, I paid $45 for the bag and the next day it ent on sale for $19! No one to call & talk to. Terrible experience!

Very disappointed with the Sondra Roberts backpack . The gold nylon started pilling since the first day of my trip . Poor quality . Se two emails to customer service and never got a response . I don’t recommend this item .

I ordered earrings a week ago and have received no communication since. Every time I go to check on the order status I get an error and it directs me to sign up since I “checked out” as a guest. I try to sign up and get an error. I emailed customer service and received zero reply back. I ordered these earring 2 weeks prior to event I need them for and now I’m stressed they won’t come. HORRIBLE COMPANY!!! Take your business some place else people!