BlueflyReviews of bluefly.com

Love love love this shop so much. 5🌟Service Dominic who i communicated with regarding shipping address and he was so helpful. Delivery is Fedex. Merchandise is no doubt all 1000% authentic. I checked it out at the designer boutique on 2 occasions. Did my research and have been in love with Bluefly since last May 2020

I rarely write reviews however after my first order with Bluefly and the numerous negative reviews I felt obligated to share my experience to help other shoppers. As many, being my first time shopping on this site I went to read the reviews, it is legit or a scam? I so wanted the Stuart Weitzman boots but was terrified to give them $500 after the horrible reviews. I had to have them so I took the chance. I did pay the extra $14.95 for expedited shipping so I could get them and find out if all was okay as soon as possible. I had my new boots in 3 days and they are AMAZING! In the original box with duster cover and perfect condition. I will absolutely order from Bluefly again. I however cannot speak to their return policy or customer service as that is where many of the negative reviews were focused on. For shopping though I was highly pleased!! Thanks Bluefly for the great boots!

Terrible customer service ever They are already ready to fight with you if you have any problem about your order I talked with their customer service Her name is 'Dominic' I didn't get my package and the tracking number doesn't work also So asked some questions She said that is my computer problem and she doesn't care Also when I finally got the product That had a damage But as other people's reviews I already knew that they will not do anything good for customer service, so I decided to keep the product and never order from them again

I wish I can give 0 star. This company must be about to be bankrupted, they were having a big sale so I bought a pair of shoes that was a final sale (but later I realized the sale on this website wasnt even that great, cause i found it cheaper on another site). Shipping was fast I received it within 5 days, but the shoes weren't new, those were totally used as a display at some store (had scratch marks, and leather was all creased). So I emailed its customer service several times, and no one answered me until now (it has been over 7 days). There is no phone number to call. - update: After writing this review, the representative responded back to me inquiring photos of shoes conditions. I will keep you updated.

I ordered an expensive men’s coat in large but it arrived XXLarge. I immediately contacted Bluefly.com and was instructed on how to return for a full refund. After following their return procedure I received an email from Jackie in Bluefly cystomer support that they were processing my refund. After a month of not receiving my refund I sent emails and letters for several weeks to their corporate office requesting they issue the refund they owed me as they do not have a number to call them direct. After being ignored for many months Dominic from Bluefly support emailed me that a few months after my return, Bluefly. Com relaunched and although they have the same online name, the relaunch eliminated their responsibility to refund past due money to customers. I informed the company that I would warn the public through social media as well as by filing a complaint with the better business bureau to ensure the public Knows that BLUEFLY.COM IS NOT A REPUTABLE COMPANY.

I was wary of Bluefly after reading others' reviews, but it seemed to be more reputable than similar websites like Rue La La and Gilt (even though they might all be the same company). Bluefly had some Valentino shoes I was after, as did Rue La La and Gilt, and I chose to order from Bluefly since I really didn't trust the other sites. They were very quick to ship my order (shipped the next day after my purchase), and it took about a week after placing my order for the shoes to arrive. They are exactly what I ordered and were well-packaged with the original designer box. Since I was satisfied with my purchase, I cannot speak to Bluefly's customer service or return policy, which many others seem to have had issues with.

Bluefly is the greatest! The best customer service I've ever experienced! Thank you, Dominick, for all you did on my behalf. He's the best!

I accidentally ordered a men’s shoe so the sizing was way off. Customer service (Dominick) was amazing. He responded to my emails, sometimes almost instantly. He was very kind and helpful. This is the best customer service experience I have had in years! Way to go Bluefly!