BlueflyReviews of bluefly.com

Absolutely the worst company to deal with. Order an item on their website that shows in stock. I order it. 3 days later they cancel. So the item appears again a few days later to be in stock, so I order it again. Get cancellation email again. What is wrong with this company and their inventory. Seems they are in the stone age. Never again.....Poor customer service too with just sending a generic email.

I have had to deal with Dominick several times about some boots. He has gone "Above and Beyond" explaining policy and procedure as well as making suggestions. When I didn't know whether to reorder or not, I felt comfortable enough to contact Dominick by e-mail and ask for advice. He has always taken time to listen and never rushed me. I am a senior and don't always understand what is being explained to me, hence I probably take up more time than someone younger. I am sure that he is a great asset to your company and valuable employee.

I recently purchased a dress and although the dress didn’t fit., Bluefly’s customer service was a perfect fit for me!!! I sent an email to inquire about my return and refund and received a response in a matter of minutes. The rep was able to provide a tracking number, track my return and inform me that my package was just received. My concerns were immediately resolved. This made my day and possible for me to make my next order!!

I bought a designer watch 80% off and gave it as a gift. About a year later the band broke. My friend brought it to a jeweler to have it repaired and was told it was a fake.

On top of everything else posted about Bluefly it’s important to know the costs of the items sold. I saw men’s Gucci slacks “for sale” on Bluefly site for $795. Non refundable. The problem is that you can buy the same pants at Gucci for $690. And return them if you need to. And be waited on by a knowledgeable salesperson. And, in the NYC Soho store, be given a free smoothie while you shop!

Bought two expensive dresses and want to return them THE NEXT DAY the company went out of business. HORRIBLE business practices! I wanted to exchange the dresses and they KNEW FULL WELL they were closing their doors and took my money and sent the dresses STATING THEY ARE RETURNABLE! DISHONEST AND SHOULD BE FINED FOR THEIR ILLEGAL, MISLEADING ACTIONS.

Always had good experiences here. Authentic quality clothes and bags. Their pricing sometimes is pretty low other times not that great but usually you’ll find decent deals.

I always talked so highly of Bluefly and recommended it to all my friends. Not anymore! My husband brought me a Louis Vuitton purse for my birthday! I received it and I noticed a week later that it looked like I have had this bag for a while and the brown leathery straps started to peel. The customer service was horrible they didn’t help me out and I could not send the bag back.