Jodie R.
Rude and incompetent staff. “Premium” appointments available within 1 week costing an extra £60 but no standard appointment for 3 weeks plus.
If I could leave 0 stars, I would. Like the other reviews, premium appointments costing £60 extra were available after 1 week but no standard appointments for 3 weeks. I reluctantly booked the premium service which has nothing premium about it. When my husband arrived at the centre, the agent did not even look at the application from nor ask which visa category he was applying for and assumed he was a tourist application. She then told him he wasn’t able to apply without 6 months bank statements and a letter from his employer. Once she finally listened that he was an EU spouse and not a bog standard non-eu visitor (even though it was in front of her on the application form), he was fed a lot of lies about flight bookings being ‘compulsory’ and she was unwilling to submit the visa request without confirmed travel plans. She also came up with some rubbish about needing proof of residing together via a council tax bill. When I told her my rights as an EU citizen to have my spouse travel with me using only passport and marriage certificate, she back tracked and said she will submit it with the documents provided but made him sign a declaration that he doesn’t have all the required documents. She was also extremely rude, unpleasant and difficult when simply trying to come to a solution. I will in future spend my holidays and money elsewhere to avoid such a shambles that is BLS Spain visa centre. It’s a shame because last year when he visited the centre, he had a very positive experience. Clearly the past year has seen a decline in training and service.