Al
Very Rude
The clerk that dealt with my wifes' application was very rude and impatient. Despite including everything listed on the online checklist she was told that her application was a mess and that she would be e-mailed a list of additional documents that needed to be sent to the BLS office by courier in order to complete the application. The clerk never sent the e-mail yet two days after the BLS appointment we received a text stating the application had been submitted. The clerks English was poor and she spoke very quickly which made her very difficult to understand. That coupled with her terrible attitude made the whole experience very unpleasant for my wife and our 3 year old daughter who I was not allowed to stay and look after during the appointment. The person that dealt with my wifes' application should not be working in a customer service job. Maybe the prison service or something akin to that would be more appropriate.




