Werner
Absolute disgraceful...but then they dont care.
Absolute disgraceful...but then there is no other alternative...and they know it!!! I paid for their premium mobile service, why, because there were not appointments available. My appointment was confirmed for today between 12pm and 3pm, note they give themselves a 3 hour window in case they running late. I tried calling since this morning to confirm whether they were still on track as I have another appointment (paid for) at 3:30pm. After 9 attempts I spoke to somebody at 2:30pm who promised to call me back within 20 minutes. It is now 3:30pm and I have not received a call back nor has anybody turned up at my home. What is even more frustrating is that we all dont have any alternative and just have to accept whatever they do or dont do. Update (23 June, 9am) - Continued calling for updates. Nobody pitched and then received a text message at 5:37pm: "Dear Applicant, I want to inform you that we cannot do your appointment today due to technical issue. We will reschedule it to some other day and will update you soon. Thank you. Have a good day." No apology, no call, no new date. Again tried calling this morning, no answer. I am travelling in 3 weeks and now risk not receiving my Visa on time. Update (Mon 26 June, 9am) - After receiving the above message I have still not received any communication (text, email nor call), no clue as to next appointment date / time. Update (Thurs 29 June, 4pm) - On Tues 27 June at 5:32pm the confirmed a new appointment for today between 12pm and 4pm. It is now 4:10pm and guess what, nobody has showed up, contacted me via email, phone or text...the 2nd time where I have been sitting at home waiting....another "no show", another day wasting my time. Please can someone advise if there is form of regulatory consumer body who can lodge a formal case against BLS?




