Gamze Y.
Is there a 0 star option?
Is there a 0 star option?? I made my appointment online but I accidentally made an individual appointment rather than a family appointment. I'm trying to cancel it online but the system doesn't allow me to do it, telling me to check my information and reenter the correct one. All the info I'm using is correct. I call the call center and they can not help me and tell me to send an email. I've been sending multiple emails and no one resposes. I call them, they tell me to send an email. It's a dead end. My appointment is next week and if I don't cancel it before, even though I don't attend that appointment, I can not get a new one after. They tell me since my passport number is in the system, I can not get a new appointment after it's canceled. This is a nonresolvable loop, I think I won't be going to Spain ever.




