BLS InternationalReviews of blsspainvisa.com

Worst experience ever! They lost my passport due to an address error and no return address on the envelope. My Christmas travel plans are ruined. I paid for premium service, but it wasn’t worth a penny. How can the Spanish consulate work with such incompetence?

Took ever so long to answer and the lady did not even have the knowledge about the type of visa. I was asking her about what documents I needed and she asked me if I had booked the appointment. She could not even understand my question. It was so apparent she was just reading and tick-boxing.

Absolutely the worst service I have ever encountered. Tried over 100 times to book an appointment for a Spain visa, and every single time a new error popped up, forcing me to log in repeatedly. It feels like they’ve designed this system to be as frustrating as possible. On top of that, it’s clear they are just money grabbers—shameless and incompetent. A complete bunch of fools running this joke of a service.

On December 12, 2024, in La Paz, Bolivia, I tried to make a Schengen Visa appointment through their website (Bolivia blsspainglobal). At the last step of the process (payment), the system showed a code error which was clearly a developer's bug. It was impossible to continue. The I found on their website the following information: "...Book Appointments Easily with Our Call Center! Scheduling has never been easier! With our dedicated Call Center, you can book appointments anytime, anywhere. +59150701017....". So I called that call center number and informed about the error. The girl on the call center offered to register the appointment for me and CONFIRMED the appointment for December 23. This was totally verified and confirmed as I also received by email the APPOINTMENT LETTER showing all details, like reference number LPB228000062624/1 for me and LPB228000062624/2 for my traveling partner, as well as appointment date for 2024-12-23 09:00-09:30 at the center located in La Paz. Later, 2 days before the appointment I received a shady and confusing mail saying that MY APPOINTMENT WAS CONFIRMED. However, this unfortunate mail contained an attachment where the date was January 13!!! Obviously an extreme short notice change in a mail designed to deceive. We thought this could only be the result of a mistake, because having an appointment for January 13 was logically ravaging our traveling plans, since our flight to Madrid departed on January 20th, and we all know Schengen VISAS take at least 3 weeks. Thinking this was a mistake we attended our initially confirmed appointment at the center of La Paz today December 23, and they just rejected us in a totally un-polite way, saying that "...we surely made the appointment in another company, that they don't process anything made through any call center...". We called the Call center again, and after a long stressing call with an agent who spoke a poor broken spanish, he informed that it was probably a "system error, but there was nothing they could do". After insisting and calling again, he finally admitted a reason for the sudden re-schedule of appointment date by saying that "...the center was not working on the 23rd....". However, we knew this was a clearly blatant lie, because we just went to the BLS office located in La Paz and their are working normally. And that's how we lost the trip, along with flight tickets, hotels and all the arrangements. It's very sad how Spain hires this absolutely horrendous and shady company BLS to process Visas, a company with a broken website, broken customer care and broken call center.

Applied for a non-lucrative visa with my wife at the London office in early December. Horrible experience from start to finish. Their website to make appointments is terrible. You go round in circles “proving” you’re not a robot umpteen times and, if you make a mistake, you end up having to start all over again. The office is not fit for purpose. It was absolutely mobbed, despite operating an appointment system, so you’re lucky if you can get a seat. It’s all open plan too with multiple agent points hidden behind small and very slippery table tops to lay documents on, so very noisy and little signage to indicate where to go and what to do. Had to wait 45 minutes to see an agent, despite arriving 15 minutes early, and were told immediately that we had to split up our application into two separate sets of documents (totalling well over 100 pages), despite it being a joint application. The only place available to carry this out was one of the unused agents’ stations where we struggled to re-sort the documentation on the top of the small and very slippery table top. After re-sorting the documents we waited for an agent to become free again and presented the documents again. The agent started barking instructions at us from his position behind this table top, which was so high that you could barely see him, which added to the difficulty. He clearly found it very amusing that we were struggling to present the documents in the order requested, despite our having put them in precisely the order required on their checklist. Eventually, we completed the application process some two hours after we entered the visa centre. Despite this, we received a notification a few days later that our visa was missing evidence of sufficient financial resources, despite it having been checked and re-checked by our lawyers. We re-submitted the information which the centre already had but clearly hadn’t joined up the dots properly and travelled up to London from the South Coast (again), as we only had ten days before they closed the file on us! The receptionist refused to sign a receipt for the package (why!?) and told us to take a photo instead of the package in the reception area. We paid well over £1,000 to apply for the visa plus, maybe, a further £2,000 on legal fees and obtaining documentation. I expect both efficiency and courtesy from any operation and I received neither from this centre and its staff. Spain should not be using this company unless they’re actively trying to stop people going to their country and the vast proportion of adverse reviews clearly reinforce that my bad experience is the norm rather than the exception.

Worst experience with your office in Jordan No answer on the phone Regular appointments are disabled to force you choose premuim appointments and pay additional costs Family option is disabled to force you do multiple requests and pay fees multiple times The fees are expensive and the service is poor They asked us to prepare extra documents then they told us its not required The employees are disrespectful

EL CALL CENTER O ESTÁ CERRADO O PONEN UNA GRABADORA AUTOMÁTICA DICIENDO QUE USEMOS LA PÁGINA WEB PARA CHECAR EL ESTATUS DE LA APLICACIÓN, CUÁL ES EL PUNTO DE TENER CALL CENTER SI NO HAY NADIE QUE AYUDE CON DUDAS??? UNA TOTAL BASURA DE SERVICIO!! CÓMO ES POSIBLE QUE EL GOBIERNO ESPAÑOL USE SEMEJANTE BASURA DE COMPAÑÍA?? VERGÚENZA LES DEBERÍA DE DAR. EL PEOR SERVICIO, EL PEOR!

Amazing staff, even though I turned up late still they were very Accommodating.