Blink HealthReviews of blinkhealth.com

Response from Blink HealthAug 15, 2023

Hello Sue, We appreciate that you brought this to our attention. We value all customer feedback, both negative and positive. We want to deeply apologize that you did not have a positive experience with Blink. There are thousands of people using Blink to refill their prescriptions every month, and these reminders are meant to serve as helpful reminders. Messages and phone calls are also designed to coordinate with pharmacy refill reminders. Thank you for your feedback and we apologize for your experience. We hope that every customer is satisfied with his or her interaction with Blink and has a positive experience. In the case that does not happen, which we understand will happen from time-to-time, we want to learn from those experiences to improve the customer experience for all future customers. Thank you.

Response from Blink HealthAug 8, 2023

Hello, We want to deeply apologize that you did not have a positive experience with Blink. The medication in question was previously offered however our home delivery pharmacy partner is not currently able to order this medication for shipment. Our end goal is for every customer to have a positive experience when using our service. As a courtesy we've added an incentive to your profile for future purchases. Thank you

Response from Blink HealthJul 18, 2023

Hello, We value all customer feedback, both negative and positive. From time to time our prices may fluctuate. More often they go down, but they can go up too. In situations like this, we offer a price match guarantee on generic drugs. If you find a lower price offer for the same medication that meets the qualification requirements, Blink will issue a refund for the difference in price. To view the qualification requirements, navigate to BlinkHealth.com/Price-Match-Guarantee.

Response from Blink HealthJul 10, 2023

We value all customer feedback, both negative and positive. We want to deeply apologize that you did not have a positive experience with Blink. We hope that every customer is satisfied with his or her interaction with Blink and has a positive experience. In the case that does not happen, which we understand will happen from time-to-time, we want to learn from those experiences to improve the customer experience for all future customers. We've reviewed your account and issued refund for the charge of your medication.

Response from Blink HealthJul 10, 2023

We appreciate that you brought this to our attention. We value all customer feedback, both negative and positive. We are continuously working on finding better ways to ship medication to hot climate states within the U.S. We want to deeply apologize that you did not have a positive experience with Blink. We hope that you will use our services again in the future!

Response from Blink HealthJun 16, 2023

Hello Mark, We value all customer feedback, both negative and positive. We want to deeply apologize that you did not have a positive experience with Blink. Our call center has been experiencing an influx in call volume. We're happy that you were able to utilize other Blink features to obtain assistance from a dedicated Blink team member. To provide the best possible service, a team member may request information to pinpoint your Blink account profile. At Blink we take our patients privacy seriously to ensure that their personal information is safe and secure.

Response from Blink HealthJun 7, 2023

Hello, Thank you for your feedback! Our doctor visit feature provides easy, affordable, and secure medical visits. Each doctor visit is evaluated by a board-certified provider. Blink Health assumes no responsibility for this service, and it is up to the doctor to prescribe what is medically appropriate for you.

Response from Blink HealthMay 26, 2023

We value all customer feedback, both negative and positive.   We want to deeply apologize that you did not have a positive experience with Blink. We hope that every customer is satisfied with his or her interaction with Blink and has a positive experience. The services provided would have to go through your insurance. The price of $200 is based on the response back from your insurance company to provide pricing for the medication in question. Please reach out to your insurance company for more information on the reason for this charge. We appreciate your feedback and we apologize for your experience. We want to learn from those experiences to improve the customer experience for all future customers.