Blink Health Reviews | Read Customer Reviews of blinkhealth.com

Blink Health Reviews | Read Customer Reviews of blinkhealth.com

Blink Health reviews

1,524 approved reviews, newest moderated first

Bob
Oct 13, 2023
I can't reach them on the phone or via…
I can't reach them on the phone or via chat. I need to speak to a person - ideally a manager and my only option is endless hold music. If I could talk to someone, I might actually get to use this drug - but I can't so I won't. Thanks so much for your Fabulous customer service.
Response from Blink HealthOct 19, 2023
Hello Bob, Thank you for reaching out. We appreciate that you brought this to our attention. We value all customer feedback, both negative and positive. We want to deeply apologize for the longer than normal wait times. Our support staff is working diligently to provide assistance to our customers as quickly as possible. Please note, you are able to schedule a callback through our automated phone system to have one of our dedicated support team members to reach out to you. We hope that every customer is satisfied with his or her interaction with Blink and has a positive experience. We apologize again for the inconvenience! Thank you.
Report
Greg
Oct 7, 2023
Absolutely terrible
Absolutely terrible. The website says that I have a prescription sent to Blink by my doctor's office, but the website is so poorly functioning that I cannot create an account to link to my prescription to actually order the medicine. Calling is a waste of time--no one will answer the telephone.
Response from Blink HealthOct 13, 2023
Hello Greg, Thank you for reaching out. We appreciate that you brought this to our attention. We value all customer feedback, both negative and positive. After reviewing your feedback, I'm able to confirm that your account has been successfully created. At this time you will need to create a password to access your account to see any the prescription provided by your Doctor's office. Thank you for your feedback and we apologize for your experience. Please do not hesitate to reach out if there is anything I can further assist you with. Thank you.
Report
Doug F.
Sep 21, 2023
Only disappointment was with the…
Only disappointment was with the turnaround time of getting my medication. It took longer than I was told to expect. Here now, so everything is fine.
Report
James L.
Sep 13, 2023
My order never arrived and they won’t…
My order never arrived and they won’t send me a new one. Was shipped out over two weeks ago! Pathetic customer service who won’t help you. I suggest you use Roman . This was my first and last time using this disaster of a company
Report
xxCHIC
Sep 8, 2023
What a joke!!
What a joke!! I used Blink Health to purchase my medicine but when I got to the pharmacy, the cash price was half, YES HALF, of what I paid Blink!! Blink charged $56 vs $25 at my pharmacy. I’ll never use them again, even if they happen to save me a few bucks. Edit: After learning of the guarantee through their response, I submitted a price match guarantee and was refunded $31.
Response from Blink HealthSep 11, 2023
Hello, Thank you for your feedback! We are continually working to negotiate prices for more medications, so please continue to check back. We're backed by a price match guarantee on generic drugs. If you find a lower price offer for the same medication that meets the qualification requirements, Blink will issue a refund for the difference in price. But, we always recommend that you pay the lowest price available to you. If you have access to an alternative method of payment that is cheaper, we encourage you to use the option with the best price. To view the qualification requirements, navigate to BlinkHealth.com/Price-Match-Guarantee. Thank you!
Report
AG
Aug 31, 2023
Charged 10 times more than first order…
Charged 10 times more than first order despite me double and triple checking that the next payment would only $10. As soon as they sent the extremely high charge I called them to cancel and they said the order had already been processed then later in the conversation she said the order was being processed. Customer service was unfriendly and not honest. Fyi, this medication costs 1/20th of what they charged me on the second order. Stay away from this company and use another option for your scripts.
Response from Blink HealthSep 7, 2023
Hello, We appreciate your feedback! Our subscriptions help you get the right clinical option and appropriate medication, automatically delivered to your door every month. Other health websites can be over $100 more expensive each year. With Blink Health, you get some of the lowest possible prices for generic medications. Your subscription also gives you access to board-certified providers daily over secure chat. You can ask them anything about your prescription or treatment plan without having to schedule an appointment and make a separate trip to the doctor’s office. Instead, our pharmacy team will automatically ship your medication to your door each month. You can get started for as low as $10 for your first month which give you access to the online Dr. visit. After that, a subscription to online doctor visits is $10.00/month plus tax, and the cost of medication which is charged separately. For example: $10.00 (monthly subscription) + the cost of the medication(ex: cost of medication is 59.95 = $69.95/month Please note: The price of your medication is based on the doctor’s prescribed quantity and dosage.
Report
Danny S.
Aug 15, 2023
They continued to charge me for a RX…
They continued to charge me for a RX and subscription after I called and cancelled all of it when I found out the cost of my meds were ten times higher than first order.. Of course they said it was never cancelled but my phone records shows when I called them.
Response from Blink HealthAug 16, 2023
Hello Danny, We value all customer feedback, both negative and positive. We want to deeply apologize that you did not have a positive experience with Blink. We've evaluated our recorded logs and we are unable to find any correspondence concerning your request. As a courtesy, we have provided a refund back to the payment method on file. Thank you.
Report
S M.
Aug 11, 2023
They would not xfer my prescriptions…
They would not xfer my prescriptions from last pharmacy, I had to ask my Dr to rewrite new ones. Then they lost the new prescriptions, and asked me to have my Dr. send new ones. Today I set up my meds for another 2 weeks, and ran out of several. Went to cancel my order online, but you have to enter a reason for cancelling, the 3 options they give all fault the customer. I am on hold listening to theit hideous 4 chord hold music over and over. 08/16/23 - I was at my Dr's today, and they showed me the fax transmittal to the verified fax number given by Blink, on 08/03/2023 at 1:58 PM. I think the problem is that blink only forwards orders to other pharmacy clearing house. Each time I called to see what was happening they had to call someone else to find out the status. I could be wrong, but there is a big cog missing in their organization somewhere. 08/17/2023 - A $20 credit means nothing from a pharmacy I'll never do business with again, it's pretty safe on your side too. Judging by your many number 1 ratings on Trustpilot, many have found your performance useless as well. You have earned this rating, people need their meds and you have failed many.
Response from Blink HealthAug 17, 2023
Hello, We appreciate that you brought this to our attention. We value all customer feedback, both negative and positive. We want to deeply apologize that you did not have a positive experience with Blink. We hope that every customer is satisfied with his or her interaction with Blink and has a positive experience. In the case that does not happen, which we understand will happen from time-to-time, we want to learn from those experiences to improve the customer experience for all future customers. As a courtesy, we provided you with a $20 coupon on your account. Thank you for your feedback and we apologize for your experience. Thank you.
Report