David
Broken cap on very expensive eye drops. blink refused to replace the cap
I purchased XDEMVY eye drops fron BlinkRX and the cap broke. They were unwilling to send me a new cap. This medication costs over $1000 and my co pay was about $500. Now I am at risk of an eye infection unless I renew my RX which is not necessary other than the cap.
Response from Blink HealthJul 17, 2026
Hello David, Thank you for reaching out and sharing your feedback. I'm very sorry to hear about the trouble you have experienced with your Xdemvy medication, particularly regarding the defective bottle cap. I completely understand how concerning it is to face the risk of contamination or the burden of replacement costs due to packaging issues. While I am not authorized to provide medication counseling directly, I highly recommend contacting us to speak with one of our pharmacists who can best assist you with this situation. Please call us at (844) 926-2480 and ask to connect with a pharmacist to discuss this matter further. Best regards, The BlinkRx Team BlinkRx Pharmacy (844) 926-2480 Mon-Fri 8am-9pm EST Saturday 9am-5pm EST [email protected]


