Blink HealthReviews of blinkhealth.com

Response from Blink HealthDec 8, 2023

Hello Jeanne, Thank you for your response. We understand your frustration and apologize for the inconvenience. We value all customer feedback, both negative and positive. Our text messages are design to alert our users with the progress of processing their prescription. We want to keep our user abreast of every situation so they are aware of each single process their medication goes through. In situations like this, cancelations are determined based on the capability of the pharmacy partner filing your medication! At the time of your purchase they were trying to figure out if they were capable of filling your prescription which cause the delay alert received by text. We hope that every customer is satisfied with his or her interaction with Blink and has a positive experience. To help create a positive experience and not delay the process of your medication any further, it would to be transferred to a pharmacy partner who has the capability to fulfilling your prescription. To initiate this process your purchase needed to be canceled. This is the reason you receive the cancellation message alert, then a purchase alert after words. Please note, any cancellations made are automatically issued a refund which normally takes 3-5 days for it to appear on your bank statement. Please also take into consideration our agreement statement which is provided when making a purchasing of the medication. It provides details making our users aware that the transfer of their prescription maybe implemented! We want to deeply apologize that you did not have a positive experience with Blink. In the case that does not happen, which we understand will happen from time-to-time, we want to learn from those experiences to improve the customer experience for all future customers. Thank you for your feedback and we apologize for your experience.

Response from Blink HealthDec 11, 2023

Hello Phyllis, Thank you for feedback! Blink’s messages are designed to communicate helpful reminders, tips, and promotional coupons & new offers. However, we do understand if you prefer to opt-out. If you would like to opt-out of receiving notifications by email, please click the unsubscribed button at the bottom of the email. If you are receiving text messages and you no longer want to receive notifications, please send a text with the word "STOP" to 22425. Once these steps are taken, you will no longer receive any reminders concerning your prescription. You will still receive confirmation emails from purchases, cancellations and fills. Please allow 48 hours for this change to take effect once the steps provided are implemented. If you wish to re-subscribe or if there is anything else we can help you with in the future, please don’t hesitate to reach us at [email protected]. Thank you.

Response from Blink HealthDec 7, 2023

Hello Carolyn, Thank you so much for this feedback. We really appreciate your response and support. We're proud to help you save on your health care costs.

Response from Blink HealthDec 11, 2023

Hello Catherine, Thank you so much for this feedback. We really appreciate your response and support.