Payment of my Rx was received by but 2 weeks later still waiting for my medication!
Payment of my Rx was received by Blink and 2 weeks later I still have not received my Rx! When I call their agents are kind and seem to truly want to help…but there are so many other problems in line ahead of me they are also trying to resolve! Something is terribly wrong. Since this review I received my RX…I believe that delivery problems may be beyond their control. But let me say I am totally happy with their phone reps assistance.
Response from Blink HealthMar 8, 2024
Hello Irene,
We're happy that you had a positive experience with our dedicated patient support specialist.
We apologize for the delay in receiving your medication. We are consistently working with our pharmacist and mail carriers to provide a seamless process.
We hope that every customer is satisfied with his or her interaction with Blink and has a positive experience.
Thank you for your feedback and we apologize for the delay in receiving your medication.
Please do not hesitate to reach out if there is anything I can further assist you with.
Thank you.
FR
Francesca
Working well so far
I received my medication and since the package arrived open, I emailed them but they were able to answer my questions so, so far so good.
Response from Blink HealthFeb 13, 2024
Hello Francesca,
Thank you so much for this feedback. We really appreciate your response and support.
SB
Stephanie B.
DO NOT USE!!!!
For over a month, this company has received their required insurance documents from my physician, but have refused to process the paperwork.
SE
Sherri E.
SCAM ALERT Medicare fraud!
Blink signed me up without my permission and overrode my zero co-pay government benefits. I did not give Blink my info, sign up for an account or even know what it was until I had to use grocery money on prescriptions that were supposed to be free! This company is a straight-up scam. If you get government assistance, Blink never reports the amount it steals from you. It looks as if you got your meds for free but Blink has falsified the forms and it has pocketed your money. Check your pharmacy every time if you don't want to be victimized by these crooks! If the bottle says "Blink" make the pharmacist override the scammer by telling him or her to use only your legitimate medical benefits and/or insurance! I am unsurprised Blink has no record of my account because I never made one and had to have Kroger Pharmacy remove Blink from my prescription account after my government benefits were overridden 3 times by Blink. You cannot give a discount on $0.00 copays! I have to fill out reimbusement forms now to get my stolen money back, and the government will be told who overcharged me by 100 percent! Stop messing with people's Medicare/Medicaid/SDNP benefits! We are disabled, dying and don't have time to mess with thieves! Blink needs to stop contact with me NOW! Harassing me gets you nowhere, Blink! I kept my proof and I know how lawyers work. You. Stole. My. Money!
Response from Blink HealthFeb 7, 2024
Hello Sherri,
We've reviewed our records and we are unable to find any accounts(Active or Deactivated) associated with your name, telephone # or email address provided.
If an account is associated with the contact information provided, it would be displayed in our database to pinpoint the reason for outreach, but at this time I'm unable to find any records.
We are not a scam! BlinkRx is a digital pharmacy that provides you lowest prescription price, We are nationally recognized provider of pharmacy discounts and we adhere to HIPAA security standards when appropriate and comply with insurance coverage regulations.
We are unable to process any approved claims without patients authorization, if there is a prescribed medication received from your Doctor's office, our first step is to reach out to the patient and advise of the next step for the received prescription.
If you believe that you've received an email from BlinkRx in error, please click the unsubscribed button which will opt you out of receiving any future emails from BlinkRx.
I hope this helps, please let us know if you have any further questions or concerns.
Thank you
LY
Lynn
Cancelled RX but won't refund$$
Ordered and received one RX in December. Decided to refill in January but had an allergic reaction. Called in 1/23 to cancel and ask for refund. They had not yet sent the RX due to some problem with a signature. Said they'd cancel and issue a refund within five business days. On 1/31 got an email with a tracking number on it saying my order had shipped. Call the company and they admitted their mistake in filling the prescription, but now refuse to refund the money. They said that having an allergic reaction was not a valid reason to cancel, but if I had simply said "I don't want it" they would have issued the refund. $100 is a lot of money to lose for anyone, particularly a senior citizen. Taking it up with my credit card issuer, hopefully they can issue a refund and go after this fraudulent company
MT
Mary T.
I do not get my medicine on time
I do not get my medicine on time, if at all.
I get emails stating my refill has been ordered, then an email saying delayed, then an email (once) saying my rx was cancelled and then an email stating for me to ignore the previous email. I finally got that Rx.
I received and email on Jan 10th 2024 stating my refill was approved and haven't hear from them since then nor have I gotten my Rx and today is 1-28-2024
I am beginning to wonder if it is a scam.
I am glad you responded to my review. I am still waiting (02/06/2024) on my latest rx and am out of my medication. Yes it has been shipped and now shipping is delayed. My first rx was in November of 2023 and another in December 2023 and the Rx I am waiting on was ordered Jan 10, 2024. Shouldn't the problem have been fixed on the first order? I have had this same problem all 3 times I have needed my medicine. I did notice my prescription was shipped on the 30th of January which happens to be the day Amber Pharmacy (who you ship from) was paid by my insurance. Did they wait to ship until then? If you care about your patients maybe you should call. Maybe you only care about bad reviews.
2/10/2024
Update, getting my medicine 28 days after order is not acceptable. I have cancelled my rx with Blink and my Dr. called it in to my local pharmacy. I picked it up 1 day later.
Response from Blink HealthFeb 5, 2024
Hello Mary,
We hope this finds you well.
We understand your frustration and apologize for the inconvenience. We've investigated the matter and at it looks like we received multiple prescriptions from two different Doctors office's which caused the delay.
Our team is dedicated to making the transfer process as simple as possible for you and every customer.
At this time we can confirm that your medication is in route for home delivery. Once an order is shipped, BlinkRx sends an email/text with your order’s tracking information.
The matter has been resolved concerning the prescriptions received. Moving forward the transfer process will be seamless.
Our hope is that every customer is satisfied with his or her interaction with Blink and has a positive experience. At BlinkRx, we constantly strive to improve our services and provide the best possible experience for our valued patients.
Thank you for your feedback and we apologize for your experience. Please do not hesitate to reach out if there is anything I can further assist you with.
Thank you.
Hello Mary,
Thank you for following-up. I've reviewed your order status and it shows your order has been delivered as of 2/7/24 via USPS.
Please let us know if you have any further questions or concerns.
Thank you
GH
George Harmer C.
What a terrible company to do business…
What a terrible company to do business with. In Dec 20 they charged my credit card. We never received shipment. When we called they said it had shipped to Missouri (we’re in AZ). Said they’d resend. Never got. Then said our address is not in the data base. That’s BS and we still don’t have meds or a credit. The Doctors who recommend this must be getting a big kickback
LS
Lisa S.
Horrible process, can't get prescriptions, no customer service!!
Requested two prescriptions and paid a pretty high amount, but still cheaper than other discount companies. Was told I had to hsve them filled with certain stores, so I spent a couple days getting them transferred from CVS to Walmart. The first order went through and provided the insurance card needed to pick up the prescription, but the second one charged my card, never gave the insurance card and still shows that I owe the money. I went go Walmart to get the first prescription and they said it doesn't cover the cost of the prescription. I've been trying to call them for days now and cannot get through to anyone. I do not have the money to pay full price and can't get my prescriptions now, which I run out of today. I feel like this conpany is just a huge scam and have no idea how they're allowed to operate based on this experience and all the negative reviews. I will be filing every complaint possible to get them shut down.