BlinkReviews of blinkforhome.com

My camera system worked well until Apple updated their iOS software to version 17.2.1 Now the Blink app does not send me real time notifications, which is arguably the most important function. Apple insist that it is the responsibility to Blink to regularly update their app which would solve these issues. The issue has existed now for some time and is a regular subject of online forums but the Blink technical Support seem unaware that this is a compatability issue that only they can resolve. Instead the technical team simply go round in circles, giving the same, useless suggestions (i.e. reinstall the app, reboot the router, contact Apple, etc. etc.). Each answer is from a different agent who seemingly fail to read through the previous messages and repeat the same old suggestions which I have already pointed out to them fail to work. Now, after contacting a senior Blink manager, the Blink Executive team themselves have confirmed to me that they are indeed aware of this issue and their developers are working to fix it. They have acknowledged that this is not for Apple to fix but for Blink to fix, something which I have been trying to tell their support team for weeks. But even now, I continue to get the same useless suggestions repeated to me, despite me sending them a copy of the e-mail from their own senior team confirming that this is a known issue with Blink's compatability with the latest iOS version, which Blink techies are allegedly already working on. It is a shame that the Blink app developers are taking so long to fix this fundamental issue with their app given how many iPhone users are facing these issues. There is no temporary work around to get live alerts back and until they fix this issue the system is not fit for purpose. In the meantime I suggest that the executive team tell their customer facing technical support team the reality so at least they will not be continuing to waste customers time by having them keep trying time consuming and inconvenient attempts at fixes that don't work.

When I first received the blink camera system, it was awesome but have noticed that the more cameras you add, the more sync modules you need and the whole system keeps failing. Cannot review clips right away. Live footage lags or doesn't load at all. And the customer service is very lacking. They kept telling me that I had a problem with the router and then my phone. Tried a different module and it worked. Whole blink system/setup needs an upgrade then maybe it would work better

Blink as a whole has been a horrible experience when I first purchased these devices they worked as intended. Gradually they started to fail, I decided to purchase a new model and it was even worse, live view fails all the time. Motion captures perfectly fine. They blame my router but I can walk the entirety of my house, perimiter of my house and get full bars on my devices. Blink is absolute junk and I advise you look elsewhere for a product.

The absolute worst customer service i have ever experienced. They truly do not care when you have a problem. I warn anyone thinking of buying Blink cameras to stay away. Garbage product and customer service.

Not helpful. Did not even show any intent to be helpful. Blink's customer service is arrogant and least bothered, as mentioned in other reviews.

I have to express my dissapointment with this product. We purchased two of these camera (two years ago), and ever since they introducted the subscription we've had issues with this camera. We've called technical support at least 15 times and the issue persits. When we call we're instructed to take the camera down, which is mounted high on the outside of our home. We take the batteries out, disconnect the camera from the ower source, uninstal & re-install the blink app, the batteries were just replace last week, even though the ones that were in it were brand new. Two days later the camera is offline AGAIN! We had to go through this procedure again on Sunday, the camera was back online and recording. This morning, we wake up to find that our car has been damaged, and guess what? We have no footage because once again the camera is offline. I call tech support and they're asking me to take the camera down again! It's ridiculous! I would not recommend this camera to anyone, it's a very expensive piece of garbage.

I have been trying to get help on two wired, blink floodlight cameras. I received an email from Support followed directions but so far get nowhere or get further correspondence. I purchased these to have some security for my home when not here. Since they are mounted high above my garage door, it will be an effort to take down and return them, I would prefer to get them working, but I don’t know how to do that.

Horrible customer service. They give you the run around, never resolve the problem. You’ll be contacted by several reps with weird names like Hail and all they do is give you the run around.