BlazeXReviews of blazexlaser.com

This company thinks that the Law and Regulations don’t apply to them. Blatant breaches of my cancellation rights under the Consumer Contract Regulations! 1. only delivered one of two boxes 2. blamed the delivery company 3. Then it wasn’t the he delivery company it was stock issue 4. I asked to cancel and return the one box I had (THEY IGNORED MY REQUEST) 5. I asked the. not to send the missing box 6. I repeatedly emailed asking to cancel (THEY IGNORED MY REQUESTS) 7. Weeks later they sent the second box (THE BOX I TOLD THEM NOT TO SEND) 8. For 32 days I requested cancellation (THEY IGNORED MY REQUESTS) 9. During the 32 days they used a ton of tactics to delay complying with my request to cancel. 10. I was forced to jump through hoops to get a return address including answering a ton of questions, sending multiple photos, videos etc 11. They completely ignored and disregarded the CONSUMER CONTRACT REGULATION, arrogantly thinking these U.K. Regs don’t apply to them. 12. Email responses from the company are totally inappropriate with the content differing wildly 13. Eventually, after 31 days I was given the return details. But this is not compliant either. They made me give THEIR COMPANY even more money then make me wait another day to be have to request to be sent the label. If the company are not paying the return I should get to choose my own courier. 14. I was made to pay return postage on the second box, that arrived weeks late. The box I TOLD THEM NINE TIMES NOT to send me. 15. On day 32 when I was expecting the POSTAGE label, another delay tactic begging me to keep the product and offering a bribe of an additional product. 16. Another request to be sent the postage label they had made me pay them. I have been treated like a criminal, not a customer, I have been ignored, threatened and emails that insinuated that I am a liar. The story continues and I will update as I expect that even when I return I will be waiting months for my refund.

I purchased the BlazeX in March. I decided to go with a different laser cutting machine. They wouldn’t allow me to send it back in March. I had to wait until May for them to accept it in United States according to them. It has been two weeks since they received the laser cutting machine back and I’m still waiting for them to refund me my money.

Bought the M3 as a Christmas present for the wife last year to help with our little business which it has, only downside is the delivery time as it did take longer than expected but it arrived just in time.

Great engraver, love using it:)

I am incredibly frustrated with my experience trying to buy the camera module from BlazeX. I ordered the module knowing there was an initial backorder on the item, which I was prepared to wait for. However, after waiting for 6 weeks, I decided to cancel the order. I attempted to contact their customer service team both before and after the stated backorder date had passed to request a cancellation. To date, I have sent 4 separate emails asking to cancel my order, and BlazeX have completely ignored me. Not a single person has bothered to get back to me. It is absolutely terrible that a company can take your money and then completely freeze you out when you try to get in touch. Waiting for a backorder is one thing, but being completely ghosted by customer service when trying to cancel an order is unacceptable. Be very careful buying from them – if anything goes wrong or you need to cancel, you will be left entirely in the dark. Extremely poor service.

This is my first laser set up was pretty easy. Still figuring it how . Customer service has been awesome. When I ask about my shipped and had problems with my order they got back with the next day and fixed the problem. I highly recommend this company.

The machine looks nice. I haven't had any problems so far. However, there are logistical issues and sometimes it was difficult to contact support. After some time, I managed to get through. Logistical delivery issues in many parts are problematic and sad. Some things need to be fixed. But I have contact information, and if I have a problem with something, I get it. I am waiting for a full check of the machine. the beginnings are promising. I don't feel like I wasted my money and I hope it will continue to be like this. Additionally, I am still waiting for the metal laser to appear so that I can have all the parts. I recommend it for starters. I also hope that whatever is lacking will be fixed quickly.

I received my BlazeX M3 Pro 10watt laser a while ago. It was packaged great so it arrived in perfect condition. Assembling the cover took a little longer than expected but in the end I got it to work. I tried using the machine with the app (works well) but ended up downloading the program to my laptop because it has more option. After several projects on different materials I can comfortably say I like it. It's fast and accurate. I do suggest watching the provided tutorials to make the learning easier. But once you know what to do it is a great machine.