BlazeXReviews of blazexlaser.com

Totally appalling customer service now on attempt nr 9 to receive a promised refund. Still no answer from them. WHAT AN APPALLING COMPANY TO DEAL WITH

I ordered the BlazeX M3 Pro engraver along with their air purifier around April 13th 2026 same transaction. I received the engraver via FedEx (looked like it was sent from amazon) but not the air purifier. When I initially contacted them, they provided me 2 tracking numbers, 2 different couriers. When i checked both, they had different customer information. They then apologized and stated that the air purifier is in a " pre-order" status, while it is not and i told them so, still insisted it was pre order, but ok. They said they'll get them in stock end of April, beginning of May. I said ok I will wait. While waiting, the only thing i did was assembling the engraver and enclosure. Before its end of April, I contacted them asked to cancel the air purifier order (it was not shipped), they ignored my request. I kept following up, and nothing. Then I messaged them on Facebook messenger, and one of them answered me, then would read my messages and ignore them. I went to the company that I got the loan from, contacted them, after 2 attempts, the company resolved the issue in my favor and refunded the amount for the air purifier. I contacted BlazeX again via email to cancel the a pre-order for their camera, they ignored me. I went ahead to contact them via Facebook messenger to discover that they blocked me and I can no longer contact them. Contacted them via WhatsApp, same deal. I again went ahead and contacted my bank for a chargeback and when I emailed them about the chargeback, they immediately responded saying they canceled the camera order, and hey - good news - the order for the air purifier is in transit. I asked them for confirmation that they canceled the camera order, they did not provide it.i told them to try to intercept the package for the air purifier because they kept ignoring my requests to cancel and I eventually got my money back and if I have happen to receive it, I will not ship it back. Few days later, I discovered that they suspended my account in their facebook official group and official page until June 30th 2026. I believe they did that to everyone who was telling others to be aware (based on personal experiences) they also deleted all negative posts. And when someone contacted them about the account suspension, the reply was "not us, it's probably a facebook glitch" -like yeah we were born yesterday. Some of the posts that I saw in their official group about the working engraver area size. In their website, it is described as "vast 14x11 inch working area", while in their manual it is stated the working area is 200x150mm (roughly 8x6 inch) which is a huge difference. I emailed them to return the engraver as i won't pay $230 for a toy like engraver, because they cut me off from their "24/7" customer service (yeah right), and the discrepancy in the size they advertised vs the true size. I also mentioned the engraver was not used, only assembled, with enclosure protective films removed per the instructions (good the best deal), No response. I again filed a dispute with the loan company and once I told BlazeX about that, they immediately replied with they need to see pictures, they consider the assembly a sign of use, i will be responsible for return shipping (because i am returning for non-quality issue) also they will apply depreciation/restocking fee (which is not even mentioned in their website at all). To add, they advertise in their website that there is 90 days risk free free returns if customer is not satisfied. Here is when it gets interesting. I asked them about the 90 days risk free (in which I am still in 90 days period), later on, I kept emailing with the following: "please confirm whether BlazeX is classifying this return as a quality-related issue? If this is indeed the case, my understanding of your policy indicates that BlazeX would be responsible for providing and covering the associated return shipping costs. Conversely, should BlazeX determine this to be a non-quality return, I kindly request a comprehensive written explanation detailing the rationale behind this classification. This explanation should specifically address the observed discrepancy between the advertised working area and the actual usable engraving area of the product." They would not give me an answer, only sent me a screenshot of quality vs non-quality returns as a reply. They never answered or provided anything. I sent them a follow up email and they did not respond. Last Monday, I got an email from the loan company that they resolved the dispute in my favor and refunded any amount I have paid. A word of an advise, seek a different brand. They are awesome in helping customers etc .. but once the customer becomes an "inconvenience" to them, they begin ignoring and blocking them. Which is no respectful and reliable company would do that ever!

There was a delay in delivery but I have been contacted by the company and offered compensation for the delay in sending the camera which arrived at the end of July. They were extremely apologetic and are working hard to prevent such delays in future.

Changing my review to 5 star. The team was very co-operative and responsive. Thankyou

Please research all of the internet and join a couple of BlazeX groups before you order. They sell “bundle” packages but only ship the base laser. All of the bundled pieces will be shipped in the next several months. They promise 1-3 day delivery but always claim they’re out of stock or back ordered. If you file a chargeback with the bank or ask to cancel, the company will print a shipping label right away so that they can tell you “sorry it’s already shipped” but then they won’t actually ship the item for an undetermined amount of time. When you reach out to them to ask where all of the rest of your order is, they will promise to send it “this week”. I filed a chargeback, so then they said…. Nope, we’re not sending you the rest of your order at all until you cancel your chargeback. I asked to cancel 4 times before they even shipped it. They keep having sales EVERY WEEK. But they don’t have the product to fulfill. They’re in another country so they know there’s no recourse. Please (if you absolutely want this laser) order from Amazon where you have the ability to return actually get it. They also state (in multiple ads) that their engraving working space is 11x14… it is NOT. The engraving space is 8x6 the entire device is 11x14. The company is 100% false marketing and deception without the stock to fulfill orders and basic legal immunity. Their return policy is false. If you open the product at all, they will tell you that they are unable to repackage a laser so there’s a $150 restock fee + return shipping. If you do not open it they will tell you that there’s a return shipping fee for a “non-quality related return”. They have the full scam figured out.

Ordered weeks ago and then realised they were a bogus company, I emailed them to request they cancel my order 2 HOURS after I ordered. They ignored this message and instead sent the parcel which they say was delivered when I wasn't home ( how can something be delivered when no one is home ) for weeks I have been emailing with no response other than they are refusing to give me my money back. I have had to get my bank involved to try and reclaim the money.

Star. Ordered on June 12 and I’m still waiting for my order. No product, poor communication, and an extremely frustrating experience. I expected much better service. I would not recommend buying from this company until they improve their shipping and customer support

No replies once you buy from them. I ordered three items but still waiting on the camera and it’s been 3 weeks. Haven’t even unboxed my Lazer as I want to set it all up together