Elena R.
My experience with BlazeX has…
My experience with BlazeX has unfortunately been negative from start to finish. There were serious problems with the delivery right from the beginning. My correct house number was stored in the order details, but DPD was given a different house number. According to the delivery confirmation, part of my order was even delivered to another business and to a person I do not know. I never received that part of the original shipment. Later, additional goods were sent again without my consent, even though I had already requested to return the order and receive a refund. I also experienced functional problems with the laser itself. Instead of offering a straightforward solution, I was repeatedly asked to carry out more tests. At the same time, I was told that the refund could be reduced due to depreciation, even though the machine had only been unpacked, assembled and tested to check whether it worked properly. What I find particularly disappointing are the contradictory statements. Their website advertises free returns within 90 days. However, in the PayPal case I am now being asked to return the machine to the USA, even though it was originally shipped to me from Germany. The return shipping costs are expected to be around €100. Only after I involved PayPal was a full refund of €386.95 offered, subject to returning the item. In my experience, the information advertised on the website and the way the company actually handles problems do not match at all. After this experience, I would not order from this company again.
Response from BlazeXOct 22, 2026
Thank you for sharing your feedback. We’re sorry that your experience with BlazeX did not meet your expectations, and we would like to clarify a few points. Regarding the delivery, the house number provided was 3. The way the house number and the rest of the address were displayed together on the page may have made it appear as 33. Our delivery records indicate that the parcel was ultimately delivered. Regarding the machine’s functional issues, we asked you to provide photos or videos so that our technical team could determine whether the problem was caused by operation or a product defect. We also explained that if a quality issue were confirmed, we would provide a free return or replacement. Without the requested information, however, we were unable to determine whether the issue was quality-related. Our return policy also explains the applicable return shipping costs and depreciation fees for non-quality-related returns. These fees are based on the stated policy and are not additional charges imposed outside that policy. We have advised you that we will cooperate with PayPal’s investigation and provide the relevant information as required. Thank you again for your feedback. We sincerely regret that we were unable to meet your expectations, and we will continue working to improve our products and customer service.