BlazeXReviews of blazexlaser.com

Ordered the M3 Pro package 1/5/26 as website stated 3-4 day delivery, with the item in stock in their UK warehouse. Started panicking 6/5 as Royal Mail tracking said they were waiting to receive it. BlazeX told me it was despatched and on track for delivery on the 7th (my son's actual birthday and 6 days after the order placed, not '3-4'). It didn't arrive until the 8th. Such a disappointment. But, never mind, because he can get it out the box and start using it. No. The flimsy acrylic cover needs assembling, and is so poorly designed that 3 grown men have tried and failed with the 2 top hinges at the back. The air filter and TF card are missing. Their response was the air filter is out of stock, but we'll be first on the list to get one when in at the end of this month (why wasn't this mentioned when ordering, or when I contacted about the delivery date etc?) And told where the TF card should be. It's not there, I've emailed as such and now getting no response. It's not a plug and play situation at all. The smell is horrendous without an air filter. It's in our spare room, window open, and the whole house stinks. Emails, when you get them, are basically 'we will repeat your issue back to you, tell you we understand how this makes you feel and tell you other customers don't experience this'. Nothing of any substance, or problem solving or in any way trying to make it right. It's been a very expensive disappointment. Also, there are so many adverts, you need to be very careful to check what you are expecting. I believed this came with a camera, as I was getting what I believed to be the top package. The camera is an extra £45 and is on back order for June.

Had a simple question with a good reason. Does your delivery company deliver on a Saturday? Only info on site is they can deliver in 2 days from a local (uk) warehouse. Customer Service ai ran me in circles until passed me to a human, 4hours later all I had received was a prompt to buy the laser cutter I was enquiring about but no actual person response of crucial info missing. I class this as a sales call, someone trying buy their products, still no reply even though apparently still working. Emailed direct later so not expecting a response by cut off time tomorrow so they have lost a sale. They also seem to have several websites, all claiming to be original through ai chatbots so alerts started ringing. What’s the point? Selling customer service as a key point and then failing miserably on basic info losing sales. Apparently these are rebadged items, so should be a standard format meaning parts should be easy to get hold of. the few videos show it working nicely, but if you have a problem and get ignored, really what is the point of buying from them.

I received my Blaze X laser, which was delivered late. when it arrived it was meant to be a plug & play, far from it. once I put it all together, connected up to my PC, it didn't work as I didn't have the correct adaptor. I ordered the recommended one from amazon, but that didn't fit. I decided to ask for a return package, as they have a 90 days return policy, they are saying that they cannot re-package returned machines, therefore the don't have a 90 days returns pledge, the machine has not been used!