blaux.comReviews of blaux.com

Hello - I ordered 2 x Blaux personal bidets on 24 January and one month later have not received them. The tracking (number LS566448243NL) has not moved, with the last entry being 26 January. Can you advise its current status please. The order number is 2320324777. The response to this was to keep checking the tracking. I have been doing this for over one month now and the information remains the same. Can you please give me a receipt date for my product. The information supplied by Blaux is of no use at all, as it is what I have been doing constantly. If this lack of response continues, I shall ask for my money to be refunded and change to another product which I may receive in a timely manner.

I placed an order almost a month ago and the only thing I have received is an email confirmation. I have not received a tracking number nor have I received the product. Looking at the BBB site apparently this company has a huge number of complaints against it. I should have checked here before spending $200 that I may never see either the money or the product.

Das Gerät nach 10 min kaputt! Aber ohne anspruchsvollen Gebrauch! Der service auch derselbe Schrott! Meldet sich niemand auf emails! NICHT KAUFEN!

DO NOT PURCHASE ANYTHING FROM THIS COMPANY!!!!! I ordered a portable bidet and we received one as a Christmas gift. As their website stated, they accepted returns. I have been trying for two months to get the mailing address to return the bidet (as I don't need two) and get a refund and I keep getting the runaround or NO answer at all.

Bestellnummer: 2320314430 Bestelldatum: 1/21/2023 Nie wieder!! Am 25.01.23 bekam ich Bescheid, daß meine Zahlung für den Artikel Blaux Heater 450W einging. Habe sofort mein Gerät geliefert bekommen. Da die Leistung jedoch nicht meinen Erwartungen bzw. den Versprechungen entsprach, wurde sofort widerrufen. Das Kontaktformular scheint ein Vrzögerungsformular zu sein. Habe keinerlei Antwort erhalten. Ergänzung: Immer wieder habe ich um eine Adresse gebeten, wohin ich das nicht gewünschte Gerät zurück schicken kann. Immer wieder bekam ich Dankes Schreiben von der Firma und ein Angebot auf 30% Nachlass. Endlich am 19.April erhielt ich eine Adresse, Customer Service GPC in den Niederlanden. Habe die Ware dort hin geschickt (17,99€), wurde dort aber nicht angenommen. Für die Retoure nochmals 10€ bezahlt. Am 13. Mai habe ich die Firma nochmals angeschrieben und und mitgeteilt, daß ich eine Retoure bekam und um Rückerstattung gebeten. Bisher keinerlei Reaktion. Warnung!!! Auf diese Firma sollte sich niemand einlassen.

Erneut, bereits zum 6. Mal habe ich über das Kontaktformular meine Anfrage bzgl. Rücksendung mit Bestellnummer, wie in der Antwort hier von Blaux gewunschen, gesendet. Keine Reaktion von Blaux. Ich kann mich nur wiederholen: NIE WIEDER. Heute 10.02. habe ich die 2. Standartantwort bekommen. Meine Bestellummer haben Sie 7x erhalten.

BUYER BEWARE: On Jan. 5, I received 3 items as ordered on 12/29. Two were inoperable. I also ordered the Lifetime Warranty which you’d think would help. Although I have attempted to contact Blaux countless times, the response I get doesn’t help. If I call, the message tells me that I will be contacted via the email I must leave in a voice mail. Never have I been contacted. I tried to get some satisfaction by going through PayPal to no avail. This is very frustrating and irritating. A company should stand by their product and live up to their word. I’d like to return - at the company’s shipping expense - the 2 units which arrived DOA, and be reimbursed for the shipping I paid. Next time I’ll take my friend’s advice & go through a business which is known & has a good history & reputation. I had no idea I was dealing with a company with poor business practices.

If I could give it a minus 5 stars I would. I ordered a bidet from them back in November for a Christmas present. They took my money but I never got the product. I have requested MANY times for them to cancel my order and give me back my money but they won't do it. They just keep diverting my request trying to get me to buy more from them. DON'T GET ANYTHING FROM THEM --- THIS IS A TOTAL SCAM !!