blaux.comReviews of blaux.com

Response from blaux.comMar 7, 2021

We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business. With the limited information that we have, we are unable to locate your order details. Please respond with your order number or any further comments, concerns, or suggestions you wish to share. We're not perfect and sometimes we may have issues. We'll own up to it and we'll do our best to make things right if you give us another chance.

Response from blaux.comMar 7, 2021

Hi Rafael. Thank you for your review. We are sorry to hear you had such a frustrating experience, but we really appreciate you bringing this issue to our attention. We can’t fix the past but you have our personal commitment to improve the way our customer support team serves every customer. Until then, please accept our sincerest apologies on behalf of everyone on the team. We are currently finding a workaround for issues similar to yours since this involves the payment processor and not just us alone. We're not perfect and sometimes we may have issues. We'll own up to it and would do our best to make things right.

Response from blaux.comMar 7, 2021

Hi Debbie. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business. You can keep the product and use it some other time. Be guided with the link below on how you can maximize its usage: https://support.blauxstore.com/hc/en-us/articles/360016789759--How-do-I-use-my-Blaux-Portable-AC-?source=search&auth_token=eyJhbGciOiJIUzI1NiJ9.eyJhY2NvdW50X2lkIjoxMDAzMzIzNCwidXNlcl9pZCI6Mzc4OTM5MDExMjQwLCJ0aWNrZXRfaWQiOjQyMTE2MCwiY2hhbm5lbF9pZCI6NjMsInR5cGUiOiJTRUFSQ0giLCJleHAiOjE2MTc2OTMwMzJ9.F80cFyqMhSqAfMK5WEr5UQt68OEnwVoINDpm6lLaeLc

Response from blaux.comFeb 18, 2021

Hi Vincent. We are sorry to hear about this feedback. We want you to know that we value your feedback and we are taking them into account as we further improve our overall processes. As for the store credit, it is offered when your original purchase date is already beyond 180 days. Should you have any further questions, please feel free to reach out to our customer support team using the link below: https://www.blaux.com/contact.html

Response from blaux.comFeb 18, 2021

Hi Cliff. We are sorry to hear about this feedback. We want you to know that we value your feedback and we are taking them into account as we further improve our overall processes. We want to make sure that your concerns are addressed. If this has not been resolved yet, you may reach out to our customer support team by clicking on the link below: https://www.blaux.com/contact.html

Response from blaux.comFeb 18, 2021

Hi Nancy. We are sorry to hear about this feedback. We want you to know that we value your feedback and we are taking them into account as we further improve our overall processes. As for the store credit, it is offered when your original purchase date is already beyond 180 days. Should you have any further questions, please feel free to reach out to our customer support team using the link below: https://www.blaux.com/contact.html

Response from blaux.comFeb 18, 2021

We are sorry to hear about this feedback. We assure you that this is a legitimate business. We want to understand better what your issue is so we'll know how we can further assist. You may also reach out directly to our customer support team using the link below: https://www.blaux.com/contact.html

Response from blaux.comFeb 18, 2021

We are sorry to hear about this feedback, Jac. We want you to know that we value your opinion and we are taking them into account as we further improve our products and our overall processes.