Bits & PiecesReviews of bitsandpieces.com

Very poor company won't use again. They took an online order, took the money. Only part of the order arrived. When contacted customer services was told the goods were not available, though you could still order the same goods online!,. Refund never arrived after 10 days. When called again was told refunds were given by cheque, and i will not be able to bank this due to covid 19 and local banks are shut. Advised the cheque is valid for 6 months. Refund due is two thirds of my original order cost. Dont order from this company there are plenty of others needing you business at this time.

I wish I had read the reviews before ordering from the worst company on the net e mailed them no answer no goods took my money they are comment please please stay away and help close them down do not use them

Ordered a couple of puzzles on the 16th April and received an order summary. I replied asking about shipping dates. I've now contacted them 3 times to try and find out what is happening and haven't had any reply. Reading the rest of these reviews I'm now very concerned and wouldn't recommend ordering from them. May 19th update: Still no products! I've received automated emails and one follow up asking for more details?! But nothing since. Reporting to trading standards.

I ordered 4 puzzles and the order was confirmed and the money taken from my card, I chased for the order and was told it had been send to me on the 3rd April,there was no mention that only half the order had been fulfilled,when it arrived only 2 puzzles had been sent, I spoke to them and the advised me they were out of stock for the 2 missing puzzles and a refund had been sent to me by cheque the same day the puzzles were dispatched. As of today the cheque has still not arrived, I was told it had been delayed as the person issuing the cheques was only working part time and there had been a delay in sending them out, I did ask why the money had not been refunded back onto my card, the person I spoke to could not explain this ( in this day and age who uses cheques?) I should have received the cheque last week, but it still has not arrived and frankly I doubt it will. You cannot speak to anybody as they do not answer the phone, and they do not reply to e mails. I would not purchase from this company again and will now attempt to obtain a refund from my card issuer. Appalling customer service and it seems once they have your money that is it, regardless if your order has been sent correctly or not. Do not purchase from this company.

I ordered a puzzle from this company on 31st March and it still hasn't arrived. I've tried to contact them numerous of times but can't get hold of anyone. I have no idea what's happening with my order and I don't know whether I'll be getting my money back. I wished I looked at these reviews first before purchasing! I will never use this company again!! UPDATE: I received a letter and cheque with a full refund. No explanation just a sorry for not meeting expectations. I'm glad I got a refund but don't bother wasting your time with this company.

Absolutely appalling. Part order turned up 9th April. No response to my email asking where the rest is. Customer services is a joke. No one answering the phones. Having to pay 13p per minute plus access charge. No communication as to whether the rest of order is coming or if I’m getting a refund. What a scam

Do NOT buy from this company. No service, no intention to refund- scam you to take your money without sending you the product. Website needs to be shut down.

Do not use this company. I HAVE NOT RECEIVED MY ORDER nor a reply to my two emails. Have now asked for a refund Watch this space. Hazel Crossick