Bits & PiecesReviews of bitsandpieces.com

Order one puzzle and they sent a different one. I have sent 3 emails with mo reply.

ordered a jigsaw and claimed my free jigsaw- received the free jigsaw but not the one I ordered- now have been sent a cheque refund for the Jigsaw I ordered- but no refund on postage and packing so the Free jigsaw has cost me £4.99- not great customer service there

I purchased a Glow in the Dark puzzle and once it was put together, it didn't glow. I contacted Bits and Pieces about the issue. They immediately sent a replacement puzzle no questions asked. This company went over and above the customer service standard to resolve the problem. I've ordered from Bits & Pieces for many years. This is the first issue I've experienced. They sell quality products and back what they sell. Their customer service is outstanding. I highly recommend Bits and Pieces for all ages.

I love the variety. But I Ordered a 2000 Pcs and it took me two months to put it together and I was missing a corner piece. It was the Frigate puzzle missing lower left hand corner.

The puzzle table has finally arrived after several days of ringing the very unhelpful and expensive customer care people when it became overdue. Be aware that the delivery agreement states "as soon as possible" so no date is ever given. Also be aware that you will be charged £0.13 per minute (UK) when you call customer care and even when you order by phone unbelievable. The table did have minor damage to one corner but there's no way I'm going to return it, I'll probably never see a replacement. As you would expect, it was made in China. I will never buy from this company again and advise others to do the same.

Lots of neat stuff, they'll just cancel the order on you with no notification while you think it's in shipping. Then you get spammed to hell with marketing stuff but nothing regarding orders already placed. Avoid

Item shows in stock on Dec 3. On Dec 16 it shows a status of "not yet shipped". I call to cancel and am told "oh! It was just shipped. We promise you will have it by the 23rd". Check on the order Dec 18 and see it is cancelled. I was told it shipped 2 days earlier. When I called today I was told that it was not in stock and the answer cancelled. No notice to me and no evidence of a refund. Avoid Bits and Pieces Canada! They are Amateurs or scammers. Not sure which. Note: while I did not receive my order and I am dubious I will receive my refund ... I do receive about 10 nuisance emails a day from these people trying to entice me to by some more of their questionable products.

SATISFACTION DEFINITELY NOT GUARANTEED After ordering a Christmas present 3 weeks ago and them taking the money for it immediately I chased the order today to check delivery. Only to be told , it was out of stock, has been for a while and they don't know when or if it will be back in stock. 1. Why does the website not tell you this when you place the order. 2. Why was payment taken if its out of stock. 3. Why do they have no communication with the customer?? I could have been ordering my gift from another company and received it by now. This company is not to be trusted.