Bits & PiecesSince 1983, Bits and Pieces has been delighting puzzle lovers of all ages with premium jigsaw puzzles and unique gifts. As one of America’s most reliable puzzle brands, we’re proud to offer affordable puzzles that are still good quality, crafted with care and creativity.
Bits & Pieces (bitsandpieces.com) has 133 customer reviews on Five Star Index, with an average rating of 2.9 out of 5.
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Children's Entertainment · Belgium, Wisconsin
Excellent
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133 approved reviews, newest moderated first
Susan
Like many reviewers I placed an order one month ago and had not received my order. Emails were ignored and when I finally got through on the phone was told I had been refunded for one item and the other was out of stock. I therefore cancelled my order. They are quite happy to take your money but otherwise treat you with contempt!
Dave P.
Like many reviews I am disappointed with customer care! No response to my emails requesting information regarding despatch and delivery. Very pleased with product when it did arrive, it was as ordered. Could have earned five stars.
Jennifer K.
I ordered from this store a month ago, no sign of any product, it's been 3 weeks since I contacted customer service and got a generic emailing saying it might take 28 days which wasn't stated before order. No idea if I'm ever getting any items.
Sue J.
My order arrived today after 4 weeks. The order is correct and I'm happy with it. However having seen other reviews I was concerned and sent a few emails chasing my order, to which I got no reply and there was no dispatch note. The jigsaws are lovely but the customer service is appalling.
Chloe D.
Didnt get the puzzle I ordered. Phoned and emailed over 4 times with no response. Ended up getting a refund for the puzzle by cheque in the post which they said I requested but I didnt. So I ended up paying for the postage of something I never got!
S.A.NorthEast
I really can't complaint. I got my order in less than a week with the exact puzzles I ordered. They are actually good quality ones! Loved it!😊
Suewales
I have bought puzzles from this company many times and they are of good quality. Unfortunately I ordered three on 21st April and had confirmation on 23rd but not received them yet and have given up trying to ring them. I,m hoping they will arrive sometime. They need a better Customer Service Department.
Sue M.
I would give no stars if it were an option. I ordered 3 puzzles over 3 weeks ago. I have emailed them, got no response. Phoned them on their ‘13 pence a minute’ line, and waited for 20 minutes. No answer. Avoid this company!