Bits & PiecesReviews of bitsandpieces.com

Tried repeatedly to order four puzzles online. Kept saying my email address or registration wasn't correct; no matter what I tried. I made sure all my info. was correct and tried several times either as a guest or as registering. Got an email from them saying they were holding my order; I tried once again to order and nope, it didn't work. I gave up. Shame as I liked their puzzles and prices; now after looking at these reviews, I am glad I gave up. Ordered elsewhere.

I was sent the wrong puzzles. Both boxes were split BEFORE the polythene was wrapped, as the plastic covering was intact and had no evidence of damage. I have sent 3 emails of complaint to the company and I have not received a reply at all. I don't at this point even know if all the puzzle pieces are complete. I will never use this company again. Shame on you!

Ordered 2 jigsaws on 31.03 , hadn't received them so emailed to ask when I could expect delivery , 2 jigswas at £7.99 each = 15.98 plus £4.99 postage . Today I received a cheque for £7.99 and a letter saying they couldn't meet my requirements so where is the other refund and the postage refund and like other reviews no response to emails

Same problem as everybody else, wrong delivery. Paid for 3 jigsaws plus free one, received wrong order - 1 jigsaw plus free one therefore an overcharge of about £15. No reply to my emails & no contact. Wished I'd read the reviews before. Scammers!

I had ordered my puzzle on April 1st 2020. Got an email April 4th 2020 that it has been shipped. I have been checking everyday since April 4th for tracking updates and the only update since then has been that the shipping information has been sent electronically to Canada Post. It’s now April 11th 2020 and it is still only saying the same thing as it has since April 4th. Don’t trust them!!

Received a totally different jigsaw to the one ordered and no replies to emails

I do not often make reviews excepting particularly good or particularly bad ones. The service from this company is appalling. A few weeks after ordering a jigsaw, I rang to check the progress only to be told by an inept sounding lady that the order had been cancelled. I questioned this only to be told that it is an American company and she just answers the phones. It seems there was no intention of informing me of the cancellation. They don't seem to know about email. The lady said that I would get a refund by cheque??? I am still waiting.

Ordered 3 jigsaws on 31st March and one 1000 free one received one free jigsaw which was 300 pieces instead of a 1000 got three checks through today so refunded the puzzles but have not been refunded the postage and packaging have emailed them 3 times with no response avoid this site like we are trying to avoid the plague AVOID AVOID AVOID