bistroMDReviews of bistromd.com

This is my first - and last - delivery. The meals that were edible were like the old time airplane food. So many were not even edible and wound up in the trash. They not only taste bad, but are full of ingredients difficult to pronounce. Three meals have already gone into the trash today. Cannot recommend.

No delivery again. They don't send the meals you order. The food is getting worse. I have had it I am going to cancel. The only good thing is I did lose weight, portion control and low sodium and sugar have helped me get my numbers down. Too bad they can't get their logistics resolved.

If I could give zero stars I would. I was scammed by this company and as I can see, I am not alone. Yes, I put my credit card information in to see the menus offered. I did not order any meals. On 10/1/25 I received an email stating that on 10/3/25 I will receive my $56 worth of meals. Panicking, I called them. No use as they do not answer the phones. I emailed several times. I had to look up difficult directions to "cancel" a subscription I didn't even know I had. They try several times to talk you out of canceling it. I received an email about 6 hours after I contacted them stating that I signed up and there was nothing they could do. I don't even know what food I am receiving. Beware everyone! I would like my money refunded and to cancel the food that will be going to waste.

3 orders and every single one wrong. I placed 3 orders and every single time I was sent wrong items, many of which I refuse to eat. I cancelled today and I would like them to pick up the box and give me a refund although I doubt that'll happen. At least Nutrisystem told you when something had low or no stock. On to Factor.

I would not even give them one star if it was allowed. My very first half price delivery arrived unfrozen, wed, soggy and smelling rotten. I had paid about $100 half price on the introductory offer. I had to lug the entire box in and to the back door to put it all out in the trash. It was a lot to carry and lift to the outside trash can. It smelled horrid. I tried to contact customer service and was surprised to discover you really can't contact them. You can email. You can message, you can call and receive a voice mail. Via email they generously offered a $45 refund. Can you believe that? I paid $98 so I ended up paying about $55 for the privilege of carrying the sticking mess to the trash.

Scam! Can't get a hold of customer service and never received my meals.

After I setup my account, I changed my mind and decided to cancel, but even though there's a subscription cancel button, I get an error message. They do not answer their phone. In fact, the greeting on the phone always says they are closed because it is not business hours. That's false because I checked during business hours and get the same recording. Caution: If you create an account, they will not allow you to cancel the subscription!!! This appears to be a scam!!!!!!!!!

As a new customer of less than 5 weeks on the diabetic plan, the food was decent, but their delivery is inconsistent - delivery 4 days late, missing meals, missing snacks, I received someone else’s entire meal plan (with her personal information) instead of mine, etc. Just ongoing. And the customer service is completely non-existent. They still charged me for all the missed items. I can’t recommend them at all and it really feels like a deliberate ripoff at this point. They’ve demonstrated zero concern that people rely on these meals for their actual health. Never had one issue with HomeChef for years. I only switched because I wanted a diabetic plan.