bistroMDReviews of bistromd.com

The breakfast items are not good especially the frittatas. The lunch/dinner items are o.k.

So far the diabetic offerings are helping me claw down from pre-diabetes numbers. The meals are nicely prepared, convenient and generally tasty. Those that don't appeal can be taken off the list. I find them satisfying although a bit light on calories so I snack between meals on fruit and nuts without harm. The boxes arrive regularly each week, although they spend from 5:00 AM to after dark on the FedEx truck with only a hint of the dry ice remaining when delivered - not BistroMd's issue. All have been fresh, enjoyable, and helpful toward my goals.

It was extremely disappointing that I received my meals, frozen and in plastic containers! That causes cancer. Other prepared meal companies are delivering fresh, unfrozen meals in thick cardboard containers. It is unacceptable that BistroMD’s founder is a medical doctor and would allow the food to be frozen in plastic containers, shipped out for people to eat and call it a healthy meal plan. I feel so misled since I thought these meals were freshly prepared and nothing has stated that it was frozen in plastic containers to be shipped out.

Use to be a good company until they got bought out by another company last year. Since then I have had 3 shipments with no ice with food partially thawed, 4 shipments with the wrong food and unapproved substitutions, 1 shipment arriving over a week late. Customer service hard to get hold of, most times won't respond to emails and they don't answer their phones. Terrible experience, I cancelled my subscription.

My recommendation is stay away from BistroMD. They made some change recently either organizationally or facilities/production. My very elderly mother loved BistroMD but suddenly starting in Nov they have missed ~8 weeks of meal delivery, plus 3 deliveries arrived thawed. We stuck with them as she really believed in the company but she depended on regular deliveries. The company has FAILED spectacularly and we will be dropping this company. After more than 30 calls and emails to customer service we are beyond frustrated. My personal recommendation based on their demonstrated performance is stay clear of this company.

Delivery and customer service were terrible. The first delivery took 4 days to come past the delivery date and was spoiled. The second delivery also came 5 days late. Customer service did not answer phones and email support sometimes didn't respond, and when they did respond, the responses were not meaningful or on point.

Placed my first order on 12/31. As of today, 1/13, I have not received any delivery. And, yes, they've charged my credit card for a once every 7 day delivery subscription. I've called the customer support number four times, no one ever answers. I've sent multiple emails and the only thing I got back from them was an initial auto-responder and then four days later a "we don't recognize your email address" (even though I provided them with my order number). This company has either gone bankrupt and their web site is still processing orders or they are just a flat out scam.

I’ve used this meal service for about a year and used to love it. There was a variety of meals I liked, food was good, delivery was reliable, and I lost weight. HOWEVER, in the last 2 months, there has been a huge change for the worst. Many weeks meals were not delivered, and if they were, they often substituted meals not ordered. In my last delivery, 7 out of 10 meals were incorrect. I was supposed to get a delivery yesterday which never arrived, and the shipping company has not even received it. Six months ago I would have wholeheartedly endorsed.Now I would be wary of using them.