Bioness Medical, Inc.Bioness is the leading provider of innovative technologies helping people regain mobility and independence. Bioness solutions include functional electrical stimulation (FES) systems, robotic systems and software based therapy programs providing functional and therapeutic benefits for individuals affected by central nervous system disorders.Learn About UsContact Us
Bioness Medical, Inc. (bionessmobility.com) has 1,541 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Health Equipment · Aliso Viejo, California
Excellent
Health Equipment · San Francisco, California
Excellent
Health Equipment · Maywood, California
Excellent
Health Equipment · RANCHO CUCAMONGA, California
Excellent
1,541 approved reviews, newest moderated first
Thomas N.
Really helps with walking, great representative
Response from Bioness Medical, Inc.Oct 15, 2024
Hi Thomas - Thank you for leaving this great review! We are so happy to hear about your positive experiences with our team and that you are seeing an improved in your mobility. Wishing you all the best on your mobility journey!
Sandy R.
Megan was vet
Response from Bioness Medical, Inc.Oct 15, 2024
Hi Sandy - Thank you for reaching out and leaving this review. It is wonderful to hear that you had a positive experience with Megan! If you ever have any questions, please don't hesitate to call us at 855.902.5252 Monday–Friday 7am–5pm PST.
Carrie L.
My representative, who sold the device to me, was very helpful in regards to meeting my schedule. The issues that I have been having are attempting to order additional supplies and not receiving responses back. I am also curious to know different exercises and ways that people can improve their walking, using this device and particular, the upper cuff I struggle with. I’ve also turned to social media to find answers to questions. I have such as the foul odor that develops on the cuffs and how to get rid of the smell.
Response from Bioness Medical, Inc.Oct 15, 2024
Hi Carrie - Thank you for sharing this review as we value all feedback and are committed to enhancing our products and services. We apologize for any inconveniences you may have faced and want you to feel supported throughout your experience. If needed in the future, you're always welcome to call us at 855.902.5252 Monday–Friday 7am–5pm PST with any questions in the meantime or to schedule additional support sessions.
Orrin J.
You all never came to program my devices never set up a time for me to meet you at physical therapy to program the devices so that they will work on my legs. I have still not used them yet. This has been a horrible experience working with you guys and my insurance company paying for devices that I’m not using because they are not working correctly, you have done service to me and my insurance company I would never recommend you to anyone unless you get these devices correct straighten them out never heard back from you guys
Response from Bioness Medical, Inc.Oct 15, 2024
Hi Orrin - Thank you for bringing this to our attention and we apologize for any hurdles you may have faced while setting up your devices. We want to ensure that you feel supported throughout your experience with us and are happy to discuss this further. With any additional questions, you are always welcome to call us at 855.902.5252 Monday–Friday 7am–5pm PST or to schedule additional support sessions.
Charles P.
Product not great but hoping it will be. My tech, Kyle is fantastic and so was the first guy I spoke w pre purchase who works in CA
Response from Bioness Medical, Inc.Oct 15, 2024
Hi Charles - Thank you for bringing this to our attention and we are happy to hear that you had a positive experiences with Kyle. We apologize for any inconveniences you may have faced and want to ensure that you feel supported throughout your experience with us. You are welcome to call us at 855.902.5252 Monday–Friday 7am–5pm PST with any questions or to schedule additional support sessions.
Johanne D.
James was the representative that I saw and helped me (a lot) with my new thigh bioness. Very knowledgeable and helpful person. I wear 2 bioness now one for my drop foot and the thigh to help me walk. The customer service has been ok except for a couple times, but good!
Response from Bioness Medical, Inc.Oct 15, 2024
Hi Johanne - Thank you for sharing your positive experience with James, as we always value customer feedback! We apologize for any inconveniences you may have faced and want to ensure that you feel supported throughout your experience with us. You are welcome to call us at 855.902.5252 Monday–Friday 7am–5pm PST with any questions or to schedule additional support sessions.
Jackie
Had worked with company for awhile because of insurance denials. They were able to help out which made obtaining the device doable. So after 5 years of not being able to walk Im now on my way!
Response from Bioness Medical, Inc.Oct 15, 2024
Hi Jackie - We understand that insurance coverage can be challenging, but we are so happy to hear that you had a positive experience with our team. Please don't hesitate to reach out to us if you have any questions and we wish you the best of luck on your mobility journey with your new device!
Bradley J.
The arm split brace has had my hand respond to the stimulation better than before and I’ve actually gotten more movement from the arm. The thigh cuff has helped me with walking around the house. I’m excited for this new project to help with my recovery process since my accident. Great work
Response from Bioness Medical, Inc.Oct 15, 2024
Hi Bradley - We appreciate you taking the time to write this review and are happy to hear that you are seeing an increase in your mobility! We wish you continued success with your two devices.