Bioness Medical, Inc.Bioness is the leading provider of innovative technologies helping people regain mobility and independence. Bioness solutions include functional electrical stimulation (FES) systems, robotic systems and software based therapy programs providing functional and therapeutic benefits for individuals affected by central nervous system disorders.Learn About UsContact Us
Bioness Medical, Inc. (bionessmobility.com) has 1,541 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Health Equipment · Aliso Viejo, California
Excellent
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Excellent
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Excellent
1,541 approved reviews, newest moderated first
Kim W.
The extended waiting period between paying out of pocket for the device and still not being able to use it is beyond frustrating!
Response from Bioness Medical, Inc.Mar 23, 2018
Hi Kim, thanks for taking the time to provide feedback. We apologize for the extended waiting period. I'll speak to our management team about how we can expedite this process for you. I'll have someone reach out to you asap. Sincerely, The Bioness Digital Marketing Team
Kathleen D.
I've had this bioness equipment for at least 3 months and i'm still having trouble getting it to turn on in the mornings. It's charged, The pad is wet and I follow the directions. But I end up every morning attempting at least 4-5 times before it gets activated. this was not an inexpensive piece. I'd exspect it to be less trouble. Once I have it operating it's no trouble. But I think my epuipment is faulty.
Response from Bioness Medical, Inc.Mar 23, 2018
Sorry to hear this Kathleen, will have someone from tech support follow up with you asap. Sincerely, The Bioness Digital Marketing Team
Gina R.
Tech support was great. But I have yet to see an improvement over the Walk Aid that I also demo’ed for 2.5 weeks. I’ve only had the unit now 9 days and at 7 days it quit working and gave me an E1error code. It was evening CST and so I was not able to make connection with Tech suppprt until Day #8. When I did make contact with Tech support he was able to get the unit up and running again only to get the same error code 2 hours later. This time I called tech suppprt and spent an hour on the phone. Got the EPG running again and am being mailed a new EPG at this time. But my rep is Julie Mahdi and I don’t believe she has the unit programed correctly for me yet. I am to meet her again on Monday. I had hoped this to provide more support for my gait than the Walk-Aid, but that doesn’t appear to be the case for me at this time. It is more technically difficult to use.
Response from Bioness Medical, Inc.Mar 23, 2018
Hi Gina-- happy to hear tech support was able to sort through your problems. Glad to hear you have another appointment scheduled with Julie, let us know if she's unable to resolve your adjustment issues. Surprised it's technically more difficult to use than Walkaide. Hopefully, Julie is able to help simplify use. Please let us know if your issues continue, you can always reach us at 1.800.211.9136. Sincerely, The Bioness Digital Marketing Team
Brian F.
Great device and supportive people to make sure you get the most out it. Could not be happier!
Response from Bioness Medical, Inc.Mar 23, 2018
Hi Brian -- thanks for sharing your feedback! Happy to hear you've gotten good service. Please let us know if there's anything else we can do for you. Sincerely, The Bioness Digital Marketing Team
LS
The process was fast and easy. They provide great assistance with technical issues, reordering and fitting.
Response from Bioness Medical, Inc.Mar 23, 2018
Hi LS, thanks for taking the time to provide feedback. Please let us know if there's anything else we can do for you. Sincerely, The Bioness Digital Marketing Team
K. E.
This device has changed my life. There is a little learning curve but so worth it.
Response from Bioness Medical, Inc.Mar 23, 2018
Hi K.E., thanks for taking the time to provide feedback. Please let us know if there's anything else you need or if you have questions. You can always reach us at 1.800.211.9136. Sincerely, The Bioness Digital Marketing Team
Amy
It has been an absolute pleasure working with Bioness and their customer rep team. Having a health issue caused by an injury that affects my mobility was a nightmare. Thanks to my Bioness device I can walk, run and even dance with heels on! You allowed me to find myself again and be able to live with my injury while using my Bioness device.
Response from Bioness Medical, Inc.Mar 23, 2018
Hi Amy, appreciate you taking the time to provide feedback. We love hearing about your success -- walking, running, and dancing with heels is impressive! Please let us know if there's anything else we can do for you. :) Sincerely, The Bioness Digital Marketing Team
Daniel M.
The bioness rep was very informative and quick to answer any questions I had. The device itself is amazing. I have drop foot and before I wearing the device getting around was a challenge. But this product has made walking so much easier. I love it!
Response from Bioness Medical, Inc.Mar 23, 2018
Hi Daniel, great to hear you're having good results with your device! :) Please let us know if there's anything else we can do for you! Thanks for taking the time to leave a review. Sincerely, The Bioness Digital Marketing Team