Bioness Medical, Inc.Reviews of bionessmobility.com

Life-changing! I had an AFO brace before this and not being tied to one type of shoe has been amazing.

Never thought I was going to be able to walk again then I found this life changer

My son’s initial consultation to try the device went well, and he did not report any pain at that time. However, after we decided to move forward with the purchase, we completed an online session with a company representative, during which my son experienced significant discomfort—so much so that he began to cry. We attempted to use the device two more times over the following days, but each time he remained uncomfortable. Based on this, we decided to return the device and request a refund. Unfortunately, the return process was extremely frustrating. It felt like we had to go through unnecessary hurdles just to initiate the return. Due to delays and lack of follow-through from Bioness representatives, I ultimately had to mail the device back myself. At times, it seemed like there was an effort to stall the process, potentially to push us beyond the 30-day return window. Once the device was delivered to their facility, I was told they were still “confirming receipt with billing,” even though tracking showed it had already arrived. At that point, we were just one day away from the end of the 30-day refund period. It’s also important to note that even with a return, there is still a $600 fee retained. While the device may work for some individuals, our overall experience with the company was disappointing and stressful. I regret going through this process due to the lack of clear communication and the difficulty in completing a straightforward return. As of now, I am still waiting for confirmation that they have received the returned device. If I do not receive a clear response within 24 hours, I will be considering further action.

Jessica was extremely knowledgeable on the equipment, and was very helpful on teaching us how to use it. She answered all of our questions, walked us through every facet of the equipment, and left us, knowing how to use the equipment properly. We can’t thank her enough for her assistance!

🚩🚩🚩 purchased Bioness equipment via the distributor Bioness Medical Inc including the L300 lower limb system and the H200 upper limb system at significant cost Unfortunately my experience post purchase has been unacceptable Both devices have had repeated issues and have required returns for investigation which has resulted in periods where I was unable to use equipment I rely on day to day Given the price point I expected reliable hardware and a clear timely resolution process Customer service has been poor communication has been slow unclear and unhelpful and I have had to chase repeatedly for updates and practical solutions Most concerning after posting a review on social media I was blocked rather than my concerns being addressed I am willing to provide evidence of purchases faults and returns if requested On this basis I Don’t recommend Bioness Medical Inc😭

The speed of getting my bioness

Good instructor, clear instructions and easy accessibility to help when needed.

I'd like to express my sincere appreciation for our Bioness L300 representative, Rob. After my husband's stroke last year, we purchased the Bioness L300 to help with his drop foot. During a time in our lives when very little made sense and we were trying to adjust to our new normal, Rob became a steady voice of clarity and reassurance. He is one of the most dedicated professionals I've ever encountered. Rob explained everything with patience, offered consistent encouragement, and became an invaluable resource for us throughout this journey. We are truly grateful for the care, compassion, and commitment he brings to every interaction.