Jon M.
L300 Go Foot Drop System…
I bought the L300 Go Foot Drop System (Thigh and Calf) without trying to get insurance coverage. I was told to not open the delivered products before the fitting so they could be returned, if needed, for a full refund. I was very hopeful prior to the fitting that the system would be helpful. However,after repeated tries, we finally gave up because we recognized that I was not a good candidate for the system. I'm sure that the system is helpful to many, but it's not for everyone. The devices were returned in the unopened boxes and Bioness was good to work with in all aspects, except it took several weeks to refund my initial expense for purchasing the units.
Response from Bioness Medical, Inc.Dec 23, 2019
Hi Jon - Thanks for taking the time to write this review. We appreciate your feedback and apologize for any frustration regarding the length of time it took to receive your refund. Please understand that there is a mandatory system for processing returned devices, and that it is standard in most businesses for customers to receive a refund between 3- 5 business days depending on their bank. Please don't hesitate to reach out to us if you have any questions regarding the status of your refund or about your account. Sincerely, The Bioness Web Marketing Team



