Alan A.
Good Products/Mediocre Service
My understanding was that your staff members would meet with me again after the initial Bioness set up in order to adjust my programming and expand the use of the hand device. Instead, they are sending me into the hands of a rehab center, without such a meeting taking place. Don't get me wrong; these devices are great. It's just that your staff should have been much more forthcoming with treatment steps that would go far beyond your sales department. Getting such OT/PT appointments, back to back, is difficult to impossible to do. The least your company could do it shepherd us along, and/or tell us to schedule such appointments well in advance. A month has now gone by before I learned this. This is, quite frankly, unacceptable.
Response from Bioness Medical, Inc.Aug 13, 2020
Hi Alan, thanks for taking the time to provide this feedback. Your representative should be reaching out shortly to answer any additional questions you may have.