Bioness Medical, Inc.Bioness is the leading provider of innovative technologies helping people regain mobility and independence. Bioness solutions include functional electrical stimulation (FES) systems, robotic systems and software based therapy programs providing functional and therapeutic benefits for individuals affected by central nervous system disorders.Learn About UsContact Us
Bioness Medical, Inc. (bionessmobility.com) has 1,541 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Excellent
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Excellent
1,541 approved reviews, newest moderated first
John
I gave this process three stars because of how quickly I received the device. I am concerned about how much I am having to do without any assistance. It’s amazing to me that as large of medical community at San Antonio has, there is no representative here and available
Response from Bioness Medical, Inc.Jun 11, 2020
Hi John, sorry to hear you’re having difficulty connecting with your Bioness rep, we’ve alerted them and they will be reaching out to you shortly.
Louise B.
It’s all good. Very easy to use and helpful for foot drop
Response from Bioness Medical, Inc.Jun 11, 2020
Hi Louise, we're so happy to hear that you've had success using the device for your foot drop! If you ever have any questions, please don't hesitate to reach out to us at 855.902.5252 Monday–Friday 7am–5pm PST.
Elizabeth B.
I love the new L300Go but I need contact with Steve about a hand held control device.
Response from Bioness Medical, Inc.Jun 11, 2020
Hi Elizabeth, thanks for taking the time to provide feedback, we’ll have a Bioness rep reach out to you ASAP about a new control unit.
Jeffrey W.
Well, I wish I could give glowing remarks like others, but that hasn’t been my experience with Bioness. It’s nearly impossible to reach Tech Support, and their claim to respond within 24 hours is not true. I’m waiting to order a replacement control unit for my L300 Foot Drop system, but can’t reach anyone. Of course, I heard from a sales rep who was very eager to sell me a L300 Go system. Based on my very unreliable L300 system, it’s highly unlikely I’ll buy another Bioness system. I got mine in 2016, and have very mixed results with it. When it works, the system helps by lifting my right leg much easier than an AFO. So far, I’ve had to replace the foot sensor ($225), now the control unit ($290), and hope that’s it. I hope it’s the control unit that’s defective because with Bioness, if you buy what Tech Support tells you the part that’s needed, there’s no returns or exchanges. My last gripe: The electrodes were $14 a piece when I got my system, now they are $35 a piece! This system costs $7,900 when I got it in 2016. Had I known they were going to discontinue the model and support for it, I would have pursued a product from other companies. I’ve been very disappointed with my Bioness device, tech support, and the lack of customer service. Note to Bioness: No need to give me a number to call to discuss my concerns. No ones going to answer the phone, and based on experience, it’s highly unlikely you’ll return my call.
Response from Bioness Medical, Inc.Jun 11, 2020
Hi Jeffrey, we’re sorry it’s been difficult to reach our tech support team, we’re actively working to improve response times. We will direct message you for contact information. Once you provide us a contact # or email, we’ll be able to reach out to you. In regards to electrode pricing, you get discounts purchasing at higher quantities. 11+, the cost is $24.00 each, 26+ the cost is $14.00 each, 51+ the cost is $10.00 each. We will continue to support the Legacy L300 line as long as we have parts in stock, which may continue past September of this year. You will still be able to purchase electrodes as the L300 Go electrodes will fit your device.
S. M.
The rep was very responsive and the paperwork was a cinch - a great experience!
Response from Bioness Medical, Inc.Jun 8, 2020
Hi S M, We're so glad to hear that you had a great experience working with our team! We aim to make the process as easy as possible for our customers. If you ever need any more help, please feel free to contact us at 855.902.5252 Monday–Friday 7am–5pm PST.
Terrie H.
I have enjoyed dealing with everyone from Bioness. When everyone is nice and courteous it makes the whole process so loving and caring. Laurena was the one who sticks out most. Always with a caring tone in her voice. Thank you . I appreciate everything you've done for me. Thank you.
Response from Bioness Medical, Inc.Jun 4, 2020
Hi Terrie, We're so happy to hear that you've had such a positive experience! Best of luck in your continued recovery. If you ever need any more help, please don't hesitate to reach out to us at 855.902.5252 Monday–Friday 7am–5pm PST. We are here for you.
Cinde A.
this cover issue has caused a huge communication problem but once you get someones attention then they are wonderful to work with
Response from Bioness Medical, Inc.Jun 4, 2020
Hi Cinde, Thank you for your feedback! We're glad you had an overall positive experience working with our team. We're here to help you, so if you ever have any questions, please reach out to us at 855.902.5252.
Elizabeth R.
The device, Bioness L300 is amazing and feels like a miracle for me. I do wish there was a way to have less wet or dry electrode contacts. It feels like I am walking around in a wet bathing suit. And I am concerned about how well i will tolerate this when the weather is cooler? Responsiveness from staff has been good and the PT rep who screened and helped me with a virtual tutorial once I received the device was wonderful. Thank you for giving me freedom of movement!
Response from Bioness Medical, Inc.Jun 4, 2020
Hi Elizabeth, Congratulations on your new device and thanks so much for your feedback! We're so glad to hear you're having success with the L300 Go and that you had a great experience working with our team. If any questions come up, please don't hesitate to contact us at 855.902.5252 Monday–Friday 7am–5pm PST.