Bioness Medical, Inc.Bioness is the leading provider of innovative technologies helping people regain mobility and independence. Bioness solutions include functional electrical stimulation (FES) systems, robotic systems and software based therapy programs providing functional and therapeutic benefits for individuals affected by central nervous system disorders.Learn About UsContact Us
Bioness Medical, Inc. (bionessmobility.com) has 1,541 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Health Equipment · Aliso Viejo, California
Excellent
Health Equipment · San Francisco, California
Excellent
Health Equipment · Maywood, California
Excellent
Health Equipment · RANCHO CUCAMONGA, California
Excellent
1,541 approved reviews, newest moderated first
Timothy
The customer service was exceptional, The unit arrived on time. Kristin was great!
Response from Bioness Medical, Inc.Aug 12, 2020
Hi Timothy, it's wonderful to hear that you experienced exceptional customer service! Thank you for taking the time to provide this review. If you ever have any questions, you can always reach us at 855.902.5252 Monday–Friday 7am–5pm PST.
Dan A.
I have been very impressed by everyone I have either met or talked with from Bioness. They delivered a quality product and excellent information for the use of the Bioness L300-Go. I am finding it much easier to walk now.
Response from Bioness Medical, Inc.Aug 12, 2020
Hi Dan, Congratulations on your new device and best of luck in your continued recovery! Please don't hesitate to reach out if you ever have any questions. We are here to help!
Michal L.
I would like to thank Bioness, their staff is very professional, patient and gives an answer to any question or problem. Also in terms of price they helped me and provided a significant discount. The H200 device itself shows good results already in the first month of use. Thank you
Response from Bioness Medical, Inc.Aug 12, 2020
Hi Michal, Wonderful to hear you are seeing good results with your H200! We always strive to deliver our customers the best experience — glad we were able to help you. Keep us updated on your progress and don't hesitate to call if you ever have any questions.
James S.
This is is very well built could be a little easier to put on but my care taker is getting better at it so all and all good product.
Response from Bioness Medical, Inc.Aug 12, 2020
Hi James, thank you for taking the time to provide this feedback! If you or your caretaker have any questions, please don't hesitate to reach out to us at 855.902.5252 Monday–Friday 7am–5pm PST. Someone from our team would be happy to answer any questions you may have.
Jill F.
Yesterday I brought my BIONESS L300 thigh cuff for my fitting. Elizabeth is wonderful and very knowledgeable, however, she and tech-support were having difficulties sinking the thigh cuff with my proper leg. It took quite a while and because appointments are booked back to back, I felt rushed in gaining my necessary knowledge before leaving. I guess I am atypical than most peoples needs for the Bioness unit, so it took them longer than expected. I am sure once I practice using it myself and am more knowledgeable with the manual It will work out well. My daughters were amazed at how much better I was walking after I arrived home and I am excited to have more success with my gait! Thank you so much to all involved :-)
Response from Bioness Medical, Inc.Aug 6, 2020
Hi Jill, Happy to hear that we were able to get you set up and that the device is helping your gait! We know how hard Elizabeth works to provide the best support for our users. If you need any help or have additional questions as you get used to using your new device, please reach out to us at 855.902.5252 Monday–Friday 7am–5pm PST.
Michael J.
I purchased a Bioness product.........had 1 hour of education. Got on line asked for PT ...I did receive exercises to download; which I did. It is a product which one purchases due to being unable to walk adequately. I feel a 6 week PT making the patient feel comfortable is necessary before releasing them with 1 hour of education. The first appointment is all computer and getting the device in the correct position and then connecting it to your phone for operation. My complaint is no professional guidance on the device. Went on u-tube, not much there either. The warranty for refund expires before your knowledge of the product. I think Bioness forgets they are dealing with Brain INJURY Stroke, and other handicaps that cannot assimilate on a short term basis. Six weeks of regular PT and encouragement is necessary for maximum usefulness.
Response from Bioness Medical, Inc.Aug 13, 2020
Hi Michael, thanks for taking the time to provide this feedback. We are happy to answer any additional questions you have as you adjust to your device. You can contact your representative directly or call us at 855.902.5252 Monday–Friday 7am–5pm PST.
Brian F.
I need more guidance on how to use the device. It is not working well in the walking mode. Can someone come to my home to help me? I am paying a lot of money for this device! Brian Franck
Response from Bioness Medical, Inc.Aug 13, 2020
Hi Brian, thanks for reaching out. Your representative will be reaching out shortly to help answer any questions you may have. You can also reach our customer support team at 855.902.5252 Monday–Friday 7am–5pm PST with any additional questions.
Roger S.
Unit is great has muscle working but it faults a lot reset it and works awhile does this 3-5 times a day
Response from Bioness Medical, Inc.Aug 13, 2020
Hi Roger, sorry to hear that you are having issues with your device. A representative should be reaching out shortly to provide additional tech support.