Alicia K.
I have two orders needing returns
I have two orders needing returns. Number One (1), Feb 9 for BIO-1137653 because the product was very thick and a terrible taste. Number Two (2), Mar 9 for BIO-1128335 because didn’t know I would get another order. I want my money back for both orders. Please send me the two labels to return the product.
Response from Biome SecretApr 9, 2026
Hi Alicia, Thank you for taking the time to share your feedback. We’re sorry to hear about your experience with the product and your recent orders. We completely understand your concerns and appreciate you bringing this to our attention. Our team has reached out to you directly with a resolution, including the return details for both orders. At this time, we have not yet received a response, so we kindly ask that you check your inbox, including your spam or junk folder, for our previous message. We’re here to help and would be happy to assist you further as soon as we hear back from you.




