Biolife Plasma ServicesReviews of biolifeplasma.com

I have been doing this for a couple of months. The place is clean and the staff is extra friendly. I haven't had any bad experiences with any of the donations and will continue to donate a few times a month.

The guy Chris was great

I have been donating at Biolife for around 2 yrs. 99% of my visits have been without incident, but the last on my last visit which was earlier this week was awful. I had a new girl that was going to stick me! I cringe when I see new employees because honestly I don’t want to be the test subject. Anyways when she was looking for her location to insert the needle with the iodine stick I could tell immediately that she was not in the right spot. I told her 2 different times she was up too high. She proceeded to tell me that I had a really good vein right here. I said that may be true but it’s not the right spot. Well she stuck me anyway and immediately I begin to bleed!! She wipes it up and repositioned the needle and turned the machine on. Well every time there after when the machine was doing the return blood spewed from my arm. Several employees came and checked the machine, they slowed it down and still blood just kept pouring from my arm. Needless to say my watch band was ruined as well as the side of my pants and underwear because blood had also ran down the side of the wedge that my arm was resting on! I was beyond furious. No one said anything, not even an apology nothing. Next time I go in, if I got back I will be requesting a employee whom I’ve either had before, or the floor supervisor! Definitely was not worth 40 bucks, as I had more that than ruined..

Improvement staff working safely,efficiently timely matter, communication personnel skills with understanding the importance what plasma means help saving lives start begin attitude management have done great job continue making progress don't stop now lots work ahead don't forget about ur current donors reward them

My site has been very understaffed. I communte from 45 min away and do not like the 2 hour bed wait due to "not enough staff". Most staff are professional. However, there are inappropriate conversations by some staff. Things about how busy it is, how understaffed, how they are "not" being the floor supervisor "tomorrow". I understand venting and being frustrated, just please be respectful and know that we the clients, hear you. A couple of the staff like to joke around too much with each other and ignore the clients. The side conversations are distracting and take away from at hand tasks. My most recent visit, I was in a chair waiting to get my donation started for 20 min. The staff seem to jump around from their assignment to other assignments to address machine alarms and help start new donations. I wonder if it would be better to have 1 floater for alarms and to assist with starts while the others stayed in their assigned area. I had no beef until the past 2 weeks. In fact. I touted it as the most efficient healthcare place I had ever been to! Not as of late. Long waits, complaining patrons, complaining staff have me thinking I need a break from donating. Oh. And I forgot to mention the staff singing. The music is welcoming. But if I have to repeat my request because you are recalling 2002 song lyrics and think you are Mariah Carey, stop it please.

Professional and friendly staff.

I just left from my donation appointment and I've never been do dissatisfied. I've been donating for months and have never felt so annoyed with the employees as I have today. Not only did it take them over 20 minutes to find someone to go up front to screen us but they did more talking to each other than they did to us. I waited in the line for a bed for 20 mins, not a big deal but once I got the bed, I had been laying there for 30 mins as they kept walking by me and waiting on people that came way after me. Not a single person acknowledged me before I got up and walked out. This has never happened to me before. All of the employees have always been so pleasant and attentive until today. I just hope nobody else is made to feel as invisible and non important as I was made to feel today. Do better

Biolife plasma has greatly improved their registration process, respecting peoples' time.